TEMPORARY Communications Center Customer Service Representative – Denver, CO.

Summary: The State of Colorado is seeking a Temporary Communications Center Customer Service Representative to support the Colorado Parks and Wildlife Department. This role involves answering public inquiries, providing accurate information, and assisting with customer service related to wildlife resources and state parks. Responsibilities: - Develop methods for determining the best, most accurate answers to the public’s inquiries - Determine proper referral for information requests - Handle most requests directly, but refer others to appropriate CPW employee or agency staff - Use logic and extensive knowledge of CPW programs and organizational structure for appropriate referrals - Research and formulate answers in an accurate and timely manner to inquiries received through 'ASK CPW', phone inquiries, and through the mail - Use judgment in determining the level of the customer’s needs and the complexity of their questions - Perform considerable research based on knowledge of CPW programs and procedures to accurately respond to customer’s information needs - Disseminate Colorado State Parks information, wildlife-related resources, educational materials, and provide customer assistance regarding OHV, Boat and snowmobile registrations, hunting, fishing, and camping inquiries submitted through call-in, mail-in, and e-mail requests - Answer specific questions about the status of customer accounts with Colorado Parks and Wildlife - Be proficient in other computer programs such as word processing and database programs - Assist with training new employees if requested - Assist with processing chronic wasting disease reimbursements for eligible customers and contacting hunters regarding positive chronic wasting disease results Required Qualifications: - Must be 16 years of age or older - Must have a current & valid drivers' license or reliable transportation - Applicants may be subject to successful completion of a comprehensive background check - Must be willing and able to work 40 hours per week - Must be available to work Monday through Friday – 8 AM to 5 PM - Possess strong interpersonal communication skills to deliver excellent customer service - Experience with Microsoft Office Suites (MS Word, Excel, PowerPoint) - Experience with Google Suites (Gmail, Google Docs, Google Sheets, Google Drive) Preferred Qualifications: - Preference may be given to applicants with or working towards a Natural Resources degree or similar education - Previous experience working with the public is helpful - Bilingual is helpful but not required Required Skills: Microsoft Office Suite, Google Suite, Customer service, Colorado Parks, Wildlife programs, CPW Regulations, State Statutes, Bilingualism