Operations Coordinator

Company Description Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands.

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

Job Description

Kickstart your career in events with the Ventures team at The Australian Financial Review, the driving force behind iconic events, prestigious lists, awards, and premium content solutions including the AFR Business Summit, Business Person of the Year, Women in Leadership, and various high-profile live events.

Reporting to the Head of Production, you will act as the operational engine overseeing all aspects of event registration and ticketing to ensure a seamless experience for delegates and cross-functional stakeholders alike. This fast-paced, results-oriented role is perfect for a collaborative professional with a passion for delivering exceptional customer service and impactful event execution.

Day to day you will:

• Oversee end-to-end delegate registration and manage ticketing platforms like EventsAir.
• Collaboratively partner with internal marketing, programming, and commercial teams.
• Provide timely, high-quality customer service to all event attendees.
• Manage on-site registration execution and seamless attendee check-in processes.
• Produce post-event reports and analyse data to track key performance metrics.
• Monitor industry trends and new technologies to improve registration processes.

What you'll bring:

• Strong attention to detail and proven problem-solving skills under pressure.
• Excellent communication skills and an ability to manage diverse stakeholders.
• A friendly, professional interpersonal style that easily connects with people.
• Proficiency with G-Suite and Office Suite tools.
• A background in the events industry with a focus on customer service and prior experience with event registration systems is desirable but not essential.
• An interest or training in business, finance, or politics will be advantageous.

Additional InformationHow we work At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads
• Annual gift voucher for Stan subscription
• More info at Nine Careers

Our Commitment to Diversity and Inclusion We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply. Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.