Personal Support Worker - Integrated Comprehensive Care

Personal Support Worker- ICC

Number of Openings:	2	Division:	Integrated Comprehensive Care Program (ICCP)
Full/Part Time/Casual:	Part-Time	Program:	Integrated Comprehensive Care Program (ICCP)
Regular/Temporary:	Regular	Location:	HNHB boundaries *This position requires traveling within Hamilton, Burlington, Brantford, Niagara regions and Norfolk county.
Union:	SEIU	Hours of Work:	Days 9am - 5pm or Afternoons 3pm – 11pm Approximately 37.5 hours biweekly * Holidays & Rotating Weekends *
Posting Date:	September 27, 2025	Closing Date:	October 4, 2025
Wages:	SEIU Union Wage Grid $19.33 + $3 wage enhancement	French Language Skill Requirement:	N/A
This posting is for a current vacancy.

POSITION SUMMARY:

The Personal Support Workers – Integrated Comprehensive Care (PSW-ICCP) enhance the quality of life of SJHC clients by providing quality and compassionate care in the form of personal care assistance, medication reminders, physical and cognitive support and home keeping assistance. PSW-ICCP significantly assists in enabling individuals to live in a safe and healthy manner after being discharged from hospital.

The PSW-ICCP works cooperatively with the ICCP Sr. Manager, Supervisor, Program Assistants and other care givers in providing quality client-centered care, and in the effective execution of daily tasks. PSW-ICCP adheres to daily care schedules and overall care plans.

ICCP clients have recently been discharged from many different pathways and different diagnoses. These clients required more support in the daily management of their own care needs and daily living activities for a short period of time. In some instances, the PSW may have enhanced learning and Skills Transfer opportunities in order to provide care to a certain client population.

CORE DUTIES AND RESPONSIBILITIES

• Assisting clients with daily personal care activities, in keeping with their individual care plan

  • Bathing
  • Dressing/undressing
  • Personal hair care
  • Shaving/grooming
  • Mouth care
  • Preventative skin care
  • Bathroom activities
  • Feeding
  • Other personal hygiene tasks

• Assisting clients with daily housekeeping activities, in keeping with their individual care plan

  • Light apartment housekeeping (sweeping, tidying, dishes etc.)
  • Laundry services
  • Light meal preparation / safe food handling

• Assisting clients in daily activities which maintain adequate levels of mental / physical health and safety, in keeping with their individual care plan

  • Performing safety wellness checks
  • Medication reminders / medication administration
  • Assisting in the client’s use of medical devices
  • Living area visual scans
  • Engaging clients in positive/social conversations
  • Encouraging clients to direct and/or participate in their own care
  • Assisting clients with general mobility needs (walking, movement, positioning, fine motor movements etc.) in and around their home
  • Encouraging participation in social and/or recreational activities
  • Encouraging positive life skills
  • Assisting with basic range of motion exercises where required by the care plan
  • May be trained for additional work tasks within scope of practice (eg peritoneal dialysis, hemodialysis)
  • Demonstrating sensitivity and respect to clients who may be experiencing cognitive, physical, and/or mental health challenges
  • Providing emotional and social support to both clients and their family members
  • Demonstrating a positive attitude and approach towards clients as unique individuals

• Performs daily work in keeping with the established ICCP procedures, processes and expectations

  • Responds to client’s needs in a safe and timely manner
  • Observes and records client information/comments/issues/behaviours/changes in the client’s chart
  • Follows daily client care schedules as determined by the program Supervisor
  • Maintains a clean and organized work environment
  • Reports critical client care information/issues to Sr. Manager or Supervisor right away
  • Understands and follows individual client care plans, seeks clarification from Managers where care plan in unclear
  • Participating in team/group meetings
  • Other duties as requested or required

CORE COMPENTENCIES

• Regularly demonstrates our mission, vision and values:
  1. Support compassionate care, faith and diversity
  2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
  3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Ability to work cooperatively with others; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to demonstrate effective decision making
• Skilled at thinking about creative solutions to everyday problems
• Solid team-based approach to every day work activities
• Good communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Ability to follow direction and listen to instruction
• Proven ability to be detailed oriented
• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating in both internal and external training requirements
• Participating in quality improvement initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

QUALIFICATIONS

• PSW Certificate from an accredited training institution, required
• 1-3 years PSW experience, preferred
• Member of the PSW Registry, preferred (may be required under some contracts)
• Current First Aid and/or CPR Certificate, preferred
• Training in gentle persuasive/non-violent crisis prevention, an asset
• Training and previous work experience in Medication Reminders, preferred
• Previous experience working in an Integrated Comprehensive Care environment, as asset

* While these are typical shifts there are no guarantees of hours, schedules may change from time to time to meet the needs of the clients. Shifts are assigned as per the collective agreement”

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates. If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.