Customer Service & Sales Support Specialist – Packaging

Summary: Schaefer Plastics North America, LLC. is a family-owned company dedicated to providing innovative waste and packaging solutions. The Customer Service & Sales Support Specialist role involves managing customer inquiries, processing orders, and coordinating workflows to ensure high service levels throughout the order lifecycle. Responsibilities: - Serve as a primary point of contact for Packaging customers regarding product inquiries, order status, pricing support, returns, invoicing, and general service needs - Process customer orders accurately and efficiently within the company's ERP/order management system - Generate and manage work orders to support manufacturing and fabrication requirements - Build and maintain strong relationships with new and existing customers - Assist with new customer account setup and account maintenance - Coordinate with internal departments, including manufacturing, warehouse, shipping, and accounting, to ensure smooth order fulfillment - Support invoicing activities and help resolve billing discrepancies as needed - Process returns and assists with issue resolution in a timely, professional manner - Update and maintain product and customer information in internal systems - Escalate customer concerns or operational issues when appropriate - Communicate shipping needs and special handling requirements to warehouse or logistics teams - Provide a high level of responsiveness, professionalism, and follow-through in all customer interactions Required Qualifications: - High school diploma or equivalent required; associate degree preferred - 1+ years of customer service, sales support, order entry, or account support experience in a manufacturing, packaging, or other physical product environment preferred - Experience working in an ERP or order entry system preferred - Intermediate Microsoft Office skills, especially Outlook, Excel, and Word - Strong written and verbal communication skills - Bilingual English/Spanish is a plus Preferred Qualifications: - Experience supporting customers in a business-to-business manufacturing environment - Ability to manage multiple priorities with strong attention to detail - Strong organizational and follow-up skills - Comfortable working cross-functionally with sales, operations, warehouse, and finance teams - Ability to handle customer concerns with professionalism and urgency Required Skills: Customer Service, Sales Support, Order Entry, ERP Systems, Microsoft Outlook, Microsoft Excel, Microsoft Word, Bilingual English/Spanish