Teller/Customer Service Calle Ocho Branch

Summary: Space Coast Credit Union (SCCU) is a not-for-profit financial institution dedicated to serving its members since 1951. As a Member Service Specialist (Teller/Customer Service) in the Calle Ocho Branch, you will provide exceptional service by assisting members with transactions, resolving issues, and recommending SCCU products to meet their needs. Responsibilities: - Consistently demonstrates effective sales and service skills by meeting established goals - Consults with members regarding SCCU products and services and recommends additional offerings to meet member needs - Periodically serves as floor manager to assess walk-in member’s needs. Directs them to the appropriate information source while ensuring maximum lobby efficiency, and minimizing member waiting time - Performs all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service - Balances cash, monetary instruments, and daily work accurately to ensure member account integrity - Services existing deposit and loan accounts, assists members with transactions and account maintenance to meet and exceed their expectations - Masters and effectively utilizes the computer terminal and online system, and all required commands, including general ledger fee and transaction codes, to produce error-free work Required Qualifications: - High School Diploma or equivalency - Bilingual fluency English/Spanish Preferred Qualifications: - 6+ months of customer service and/or cash handling experience Required Skills: Customer Service, Cash Handling, Bilingual English/Spanish Benefits: Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program., Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance)., Education Support: Tuition reimbursement after one year of service., Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays., Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!