Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT)

We are building a high-performance Operations team in Cebu to support international clients, ensure service delivery, and drive client success across Sales, Marketing, and Digital teams.

General Manager (Operations) – Onsite Cebu

• 7–10+ years experience in operations, BPO, or service delivery leadership
• Proven experience managing large teams (50–200+ employees preferred)
• Strong background in client services, outsourcing, or international accounts
• Experience managing P&L, KPIs, and operational performance
• Strong leadership and stakeholder management skills

Operations Manager – Onsite Cebu

• 4–7+ years experience in operations or account/service delivery
• Experience managing teams and workflows
• Strong problem-solving and process improvement skills
• Experience in BPO, outsourcing, or agency operations preferred
• Comfortable working night shift and client-facing environments

Client Success Manager – Onsite Cebu

• 3–6+ years experience in client success, account management, or customer success
• Strong relationship management and communication skills
• Experience working with international clients preferred
• Ability to manage multiple client accounts at once
• Strong problem-solving and escalation handling skills

Operations Coordinator / Specialist (Entry–Mid Level)

• Supports operations managers with daily execution
• Handles scheduling, reporting, and task tracking

Quality Assurance (QA) Specialist

• Monitors performance of sales/marketing teams
• Checks call quality, messaging quality, or campaign execution
• Ensures standards are met across all departments

Workforce Management (WFM) / Scheduling Specialist

• Manages shifts, attendance, and workforce planning
• Critical for night shift operations
• Tracks productivity and staffing coverage

Client Support Specialist (Non-Voice or Voice)

• Handles client requests and support tickets
• Assists Client Success Managers
• Ensures fast response times

Operations Analyst / Reporting Specialist

• Builds reports on performance, KPIs, and productivity
• Works with Excel / Google Sheets / dashboards
• Supports leadership decisions

Training & Onboarding Specialist (Ops Support)

• Onboards new hires into systems and processes

• Runs training for tools, SOPs, and workflows

• Works closely with HR and Operations

• Willing to work onsite in Cebu, night shift

• Strong English communication skills

• Experience in operations, client success, or service delivery (4–10+ years depending on role)

• Strong problem-solving and organizational skills

• Experience in BPO, outsourcing, or international clients preferred

• Comfortable working in a fast-paced, KPI-driven environment