Hermosa Beach - Full Time Receptionist

Summary: SEV Laser is a leader in the laser hair removal industry, committed to delivering exceptional results and an outstanding experience for clients. They are seeking a Front Desk Receptionist who will manage client interactions, promote services, and support clinic operations while ensuring a welcoming environment for clients. Responsibilities: - Client Experience & Front Desk Operations - Warmly greet every client entering and exiting the clinic - Manage check-in, check-out, and payment processes - Provide accurate information about treatments, packages, retail, and promotions - Address client questions professionally and courteously - Maintain confidentiality and uphold SEV service standards - Actively promote services, memberships, and retail products - Identify client needs and recommend appropriate treatments or upgrades - Support clinic sales goals through product knowledge and engagement - Maintain up-to-date familiarity with pricing and promotions - Accurately book, modify, and cancel appointments - Answer phone calls with elevated phone etiquette - Respond to emails and voicemails promptly - Utilize booking and client-management systems efficiently - Support scheduling flow and operational updates - Open and close clinic per Standard Operating Procedures - Maintain a clean, stocked, organized front desk and lobby - Assist with transitional cleaning of treatment rooms as needed - Monitor inventory and notify management when supplies run low - Participate in required service and sales training - Model SEV service standards and professionalism - Support onboarding of new team members - Contribute positively to team culture Required Qualifications: - Strong sales skills with a proven track record of meeting or exceeding targets - Excellent communication and interpersonal skills - Ability to multitask and manage time effectively in a fast-paced environment - A positive attitude and a passion for the beauty and wellness industry - Comfortable using computer systems and booking platforms - Reliable, punctual, and consistent attendance - Ability to work independently - Weekend availability required - Must be available to work up to 4 days per week including weekends - Must be available to work from 9:30am-7:30pm each day Preferred Qualifications: - Previous experience in a receptionist or customer service role is preferred - Proficiency in Zenoti scheduling software is preferred Required Skills: Receptionist experience, Customer service, Sales skills, Zenoti scheduling software, Computer systems proficiency, Booking platforms Benefits: Sick Pay, Medical, Dental & Vision Insurance (Full-Time Employees), 401(k) Plan – Eligible Immediately, Employer-Paid Life Insurance, Employee Assistance Program (EAP), Pet Insurance & Additional Voluntary Benefits, Employee Discounts on SEV Laser Services, Supportive Leadership & Real Growth Opportunities as We Scale