IT Help Desk

Summary: Setpoint Systems Corporation is seeking an IT Help Desk Technician to serve as the primary point of contact for all technology-related issues and requests across departments. The role involves providing technical support, managing user accounts, and ensuring effective onboarding and offboarding processes. Responsibilities: - Respond to and resolve user requests via our ticketing system, email, and phone. You’ll troubleshoot hardware, software, and network issues for workstations, mobile devices, and peripherals - Manage user accounts in Microsoft 365 and Active Directory. You will support standard applications including Office 365, Teams, and industry-specific software like Bluebeam, AutoCAD, and ComputerEase - Lead the technology setup for new hires—from hardware configuration to software provisioning—and ensure secure, thorough offboarding procedures for departing staff - Act as a champion for knowledge management. You will create, validate, and audit IT documentation and develop self-service knowledge base articles for our end users - Maintain accurate records of all IT assets, manage Intune enrollments, and coordinate with vendors for repairs and procurement Required Qualifications: - Experience troubleshooting Windows-based environments, mobile devices, and core office software - Familiarity with Microsoft 365, Active Directory, and ideally, construction/engineering-related software (AutoCAD, Bluebeam) - The ability to explain technical concepts to non-technical users with patience and clarity - A disciplined approach to tracking time and resolution details within a ticketing system - A commitment to maintaining high-quality, accurate documentation and asset records Required Skills: Windows troubleshooting, Mobile device troubleshooting, Microsoft 365, Active Directory, Bluebeam, AutoCAD, ComputerEase, Intune, IT asset management, Ticketing systems, Organizational Excellence