Inside Service Personnel

Description

Position Overview

Perform tire repairs, replacements, and general service to tires and wheels. Responsible for delivering prompt, courteous and professional service to STTC internal and external customers. The person who takes this job should be willing to make customer satisfaction a number one priority, must be flexible and understand that job priorities will constantly change due to customer preference.

Essential Job Functions (include the following. Other duties may be assigned.)

• Ability to read and understand OSHA regulations and standards. Perform all duties in regards to OSHA regulations.
• Mounting, dismounting, balancing, replacing, repairing of truck tires.
• Mark customers’ names on removed tires and wheels.
• Raise vehicle with hydraulic jack, use air tools and heavy hand held tools. Repair tires using inspection equipment, drills and rollers.
• Remove or replace mounted tire assembly from vehicles.
• Ability to recognize repairable tires and properly perform repair. Discard tires that are not repairable.
• Keep service department clean and organized.
• Communicate all work performed via legible writing on tags, work orders and/or invoices.
• Perform all tasks in a safe and efficient manner. Use all provided safety equipment such as gloves, jackstands, wheel chocks, air cages, safety glasses. Communicate equipment needs.
• Report all tools or equipment that need repair or that are broken. Report all unsafe actions, problems or abnormal situations to Service Manager or Branch Manager.
• Perform daily maintenance of tools and equipment.
• Review service work orders for complete information such as required customer information, repairs, mounts, new tires, valves before giving to Service Manager.
• Ensure that all products leave with proper paperwork. Report to Service Manager any attempts made by an employee who violates any safety rule or violates company policy/procedures.
• Assist Service Manager to keep customers away from servicing area.
• As needed, perform miscellaneous job duties to ensure prompt services to our customer.
• Perform all work safely.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

Requirements

• Education and/or experience: 1 year or more related work experience helpful. STTC will train.
• Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic mathematical skills.
• Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.
• Computer skills: Basic computer skills; training will be provided as needed.
• Equipment: Capable of operating lift gates, service tools, air compressors, hydraulic jacks, air guns, air gauges, mounting and balancing machines, and computer and office equipment.
• Dress code: Uniforms are provided by Service Tire Truck Centers at a reasonable cost per company policy. Uniforms must remain clean and free from holes or tears. Present a well groomed and professional appearance to STTC customers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to handle or feel: reach with hands and arms; and talk and hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 150 pounds. Specific vision abilities required by this job include close vision and depth perception.

Work environment: while performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; and frequently exposed to hot and cold warehouse conditions. The noise level in the work environment is usually moderate.

Competency

• Customer Service Interpersonal Skills
• Oral Communication Skills Written Communication Skills
• Teamwork Organizational Support
• Professionalism Safety and Security
• Quality Quantity
• Adaptability Attendance / Punctuality
• Dependability Initiative

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related

duties as negotiated to meet the ongoing needs of the organization.