Customer Service Representative

Summary: Select Medical is a healthcare provider seeking a Customer Service Representative to deliver exceptional support for patient and insurance inquiries. The role involves maintaining patient accounts, ensuring accuracy, and supporting quality control efforts while handling calls and resolving inquiries. Responsibilities: - Professionally answer, forward, and log incoming calls as directed by the Central Business Office (CBO) Manager or Supervisor - Understand insurance and patient responsibilities related to account balances and billing - Resolve verbal and written patient account inquiries and escalate complex issues to Leads, Accounts Receivable, or supervisors when necessary - Accurately process patient payments and apply them to accounts - Manage and forward incoming mail following department protocols - Document all communication related to patient accounts in the billing system - Collaborate with other departments to address and resolve account inquiries effectively - Provide feedback on changes in payer plans, contracts, or billing information to the CBO team - Maintain strict compliance with HIPAA regulations - Assist with additional tasks as assigned when not managing inbound calls Required Qualifications: - High school diploma or GED - Minimum of one year of customer service experience Preferred Qualifications: - Proficiency with computer systems, including Windows-based technologies - Experience in a call center or phone-based role - Familiarity with medical billing, insurance processes, or healthcare front desk operations - Strong problem-solving skills with the ability to work independently - Excellent interpersonal, verbal, and written communication skills - Ability to handle challenging situations with professionalism and positivity - Experience managing sensitive information discreetly and securely Required Skills: Customer service, Insurance knowledge, Medical billing, Healthcare front desk operations, Call center experience, Windows operating system, HIPAA compliance, Payment processing, Positivity Benefits: Comprehensive paid orientation program, Generous Paid Time Off (PTO) and Extended Illness Days (EID), Health, dental, vision, and prescription insurance, plus life insurance, 401(k) retirement plan with company match, Consistent Monday through Friday schedule, 8:30 AM to 5:00 PM, with no required weekends