Gun Customer Service- Part- Time

Summary: Scheels is a leader in the sporting goods industry, dedicated to providing the best customer experience in the USA. The Gun Customer Service role involves processing customer transactions, assisting with firearm background checks, and maintaining a welcoming environment for customers. Responsibilities: - Accurately and efficiently process customer transactions through registers to itemize and total customer purchases - Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt - Record daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift - Maintain orderly appearance of personal work space and surrounding areas - Assist in entering & processing NICS firearm background checks - Assist with gun room housekeeping - Ability to carry multiple gun boxes up & down stairs - Walking multiple customers across the catwalk to the escalators - Ability to read, write and comprehend simple instructions, short correspondence and memos - Demonstrate multitasking, organization, attention to detail and problem solving skills - Experience in Microsoft Office programs such as Word, Publisher, Excel and Google Docs - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages - Promote the Scheels Visa Rewards card and be able to clearly explain all benefits - Excellent written and verbal communication skills - Ability to complete basic mathematical equations - Ability to deal with problems involving several concrete variables in standardized situations - Assist with all other duties as assigned - Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly Required Qualifications: - Accurately and efficiently process customer transactions through registers to itemize and total customer purchases - Collects payment in form of cash, check or credit from customers and able to provide accurate change when needed, and the transaction receipt - Record daily transactions from cash register to balance drawer by counting money at the beginning and end of each shift - Maintain orderly appearance of personal work space and surrounding areas - Assist in entering & processing NICS firearm background checks - Assist with gun room housekeeping - Ability to carry multiple gun boxes up & down stairs - Walking multiple customers across the catwalk to the escalators - Ability to read, write and comprehend simple instructions, short correspondence and memos - Demonstrate multitasking, organization, attention to detail and problem solving skills - Experience in Microsoft Office programs such as Word, Publisher, Excel and Google Docs - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages - Promote the Scheels Visa Rewards card and be able to clearly explain all benefits - Excellent written and verbal communication skills - Ability to complete basic mathematical equations - Ability to deal with problems involving several concrete variables in standardized situations - Assist with all other duties as assigned - Ensure all paperwork for firearm sales including but not limited to form 4473, licensing, and background checks are completed accurately and thoroughly - Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine 'Thank you' - Approach daily tasks, projects and follow-up communication with energy and sense of urgency - Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact - Show respect and appreciation for others and Scheels - Arrive to work and meetings 10 minutes early - Genuine interest and action in helping others before yourself, regardless of recognition or reward - Consistent eagerness to listen, learn, apply knowledge and accept critical feedback - Ability to adapt to a changing work environment - Ability to apply concepts of basic math, grammar, punctuation and spelling - Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners - Demonstrate pride and ownership of their work while meeting expected deadlines - Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation - Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects - The ideal candidate will have a high school diploma or general education degree (GED); and/or 1-3 months of cashiering experience Required Skills: Cash Handling, Firearm Background Checks, Microsoft Office, Basic Mathematics, Form 4473 Completion, Customer Service, Multitasking, Teachability Benefits: Best associate discount in retail, Opportunities for growth and development in sales, leadership, merchandising, and business, Paid volunteer time, up to 2 hours a month