Technical Writer

At Scale, we believe that the next frontier of artificial intelligence is embodied. The Physical AI team is focused on building general AI that can reason and act in the physical world. By leveraging Scale’s massive, industry-leading data infrastructure, we are partnering with frontier labs to build Foundation Models for Physical AI that will redefine the future of automation. As a Technical Writer, you will play a critical role in reviving and expanding our internal learning content. You will be responsible for creating and maintaining training and equipment build, troubleshooting, and maintenance materials that empower our operators and ensure consistent knowledge transfer across various teams, including Robotics Operations, Robotics Engineering, Annotations Ops, Product, QMs, and TPMs. Your work will directly impact efficiency and training consistency, mitigating knowledge loss and ensuring standardized training. Core Responsibilities Become the SME for all Robotics and collections systems used in the Business Unit, and transfer your knowledge to less-technical users by utilizing strong technical documentation strategies Identify and address knowledge gaps by creating new documentation, updating existing content, and developing new training materials to ensure all teams are using the newest tools and processes. Develop comprehensive training materials, including documentation, tutorials, guides, best practices, and certification processes, based on existing and new tools and processes tailored to the needs of various user groups including Operators, Technicians, Ops Leads, QMs, Engineering, and Annotation teams Content maintenance. Regularly review and update documentation to ensure accuracy and relevance and track changes over time and new releases Work closely with cross-functional teams and stakeholders (engineers, product managers, operators and other subject matter experts) to gather, synthesize, and translate complex technical information into clear, actionable documentation & training. Lead and assist in the delivery and support of training and onboarding programs. Qualifications & Experience Requirements Strong technical background (Bachelor's Degree in Technical Communication, Computer Science, or a related field) 1+ years of experience in technical writing, preferably in a technology or software development environment. Strong understanding of technical documentation principles and best practices. Excellent communication and collaboration skills, with the ability to work effectively across diverse teams. Ability to learn and understand complex technical concepts. Strong organizational and time management skills. Experience with content management systems. Entrepreneurial experience and mindset - you are excited about building things from scratch and are highly adaptable to constant change Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. The base salary range for this full-time position in the location of San Francisco is: $109,600—$137,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst& Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision. PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.