Front Desk/ Receptionist

Summary: San Francisco Bay University (SFBU) is a nonprofit, WASC-accredited university located in Fremont, California, dedicated to providing innovative education for lifelong careers. They are seeking an experienced Front Desk Receptionist to serve as the first point of contact, managing the reception area and supporting administrative tasks. Responsibilities: - Warmly greet and assist students, faculty, staff, and visitors with professionalism and courtesy - Efficiently answer, screen, and direct incoming phone calls and general email inquiries, ensuring high customer service standards - Assist the Executive Assistant with administrative support as needed - Ensure security protocols are followed for visitor check-in and access - Provide information about university admissions process, services, events, etc. to students and visitors - Schedule student appointments with the Bursar, PDSO, and Registrar - Manage student assistant coverage and scheduling for front desk operations to ensure continuous support and service excellence - Maintain, update, and improve front desk operational manuals and reference materials to ensure accuracy and consistency of procedures - Develop, document, and implement Standard Operating Procedures (SOPs) for front desk operations, visitor services, and administrative workflows - Perform other related duties as assigned Required Qualifications: - High School diploma or equivalent - Prior experience in customer service or front desk/reception role - Strong organizational skills and ability to multitask effectively - Excellent verbal and written communication skills - Proficiency with Microsoft Office Suite and Google Workspace applications - Familiarity with standard office equipment (phone systems, copiers, printers, etc.) - Ability to lift and carry items up to 20 pounds Preferred Qualifications: - Bachelor's degree preferred - 1 to 3 years relevant office support experience, preferably in higher education or similar professional setting - Experience with database or scheduling software - Multilingual abilities are highly desirable Required Skills: Microsoft Office Suite, Google Workspace, Database software, Scheduling software, Standard office equipment, Customer service orientation