Technical Intern

Summary: SAIC is seeking interns for Summer 2026, providing an exciting opportunity to work on cutting-edge projects and gain hands-on experience in the field. This paid internship is part of the Network and ITSM Team, where interns will support various technical projects and develop key skills in a collaborative environment. Responsibilities: - Contribute individually and/or as a team member to support our customer’s unique mission needs - Work with key stakeholders to accomplish goals and objectives to support SAIC’s project/program portfolio - Build awareness and experience of key capability skills in support of SAIC business efforts - Conduct data and process analysis to support development of key solutions - Participate in team meetings and contribute to discussions in these technical fields - Incident Management - Problem Management - Change Management - Configuration Management - Asset Management - Knowledge Base Management - Process and Procedure Documentation - Reporting - ServiceNow Management - Service Delivery Management - Assist in Network Monitoring and Troubleshooting: Support the Network team in monitoring network performance and diagnosing issues, including identifying and resolving connectivity problems, latency, and bandwidth usage - Participate in Network Equipment Configuration and Deployment: Gain hands-on experience in configuring routers, switches, firewalls, and other networking equipment, ensuring compliance with departmental standards and project requirements - Document Network Operations and Processes: Contribute to creating and maintaining detailed network diagrams, system documentation, and customer-facing reports to support operational accuracy and continuity - Incident Management Analyst will review, monitor and report on adherence, and provide support as required - Be involved in driving root cause investigations for high impact/high visibility issues - Collaboratively develop creative and meaningful resolutions to problems, creating the best results for our customers and the company - Contribute to the design of new processes, data modeling, reports, policies, and procedures across operational, support, and other adjacent teams - Assist in collecting, verifying, and updating Configuration Items (CIs) in the CMDB - Ensure data accuracy, completeness, and consistency in ServiceNow CMDB records - Collaborate with IT teams to identify and document infrastructure components, relationships, and dependencies - Assist in collecting, verifying, and updating Configuration Items (CIs) in the CMDB Required Qualifications: - Current enrollment in a Bachelor's or Master's degree program in Computer Science, Information Systems, Cyber Security, AI/ML, Engineering, or a related technical field with one year or more of college coursework completed - A cumulative GPA of 3.0 or higher, which is reflective of all college coursework - Strong technical background and understanding of network management and engineering - Excellent written and verbal communication skills - Excellent organizational and time management skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) - Have a passion for a career in technology - U.S. Citizen Required Skills: Network management, Network engineering, Incident Management, Problem Management, Change Management, Configuration Management, Asset Management, Knowledge Base Management, ServiceNow, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Network monitoring, Network troubleshooting, Router configuration, Switch configuration, Firewall configuration, Configuration Management Database (CMDB) Benefits: Mentorship from corporate professionals who build technical solutions for business partners, Training through a structured learning curriculum which includes formal Business Development professionalization and skills development, Coaching and professional development feedback intended to enhance your skills and likelihood of success in a competitive corporate environment, Remote