Sales & Customer Service Coordinator

SALES & CUSTOMER SERVICE COORDINATOR Full Time · Location: Watsonville, CA, US COMPANY OVERVIEW Since 1868, the Martinelli family has been producing award-winning apple juice. Located in the cool California Central Coast, the fertile Pajaro Valley produces the most flavorful apple varieties in the world. Since winning its first gold medal in 1890, Martinelli’s has received more than fifty gold medals for product excellence. Distribution of Martinelli’s Gold Medal® products now extends to every state in the U.S. and globally. Job Summary The Sales & Customer Service Coordinator is primarily responsible for processing all incoming purchase orders, while working professionally and respectfully with all customers, both internal and external. ESSENTIAL JOB FUNCTIONS • Provides superior customer service to customers, brokers, and other Company employees • Works closely with internal sales team and brokers to ensure order accuracy • Provides customers and sales staff accurate and timely information • Process all orders with accuracy that are received via EDI and email • Sends order acknowledgements to brokers and customers as required • Transmits orders to all outside storage facilities and distribution centers • Back up for the appointment desk as well as working closely with the appointment desk personnel during the holidays to ensure appointment desk e-mail box is responded to timely • Works closely with team members to be completely cross trained on all EDI functions as well as export orders and documentation • Understands and applies processes and systems that the company utilizes in order processing • Assists sales team on special projects to accommodate customer needs • Assists customers with concerns and offers practical solutions • Foster a positive and pleasant working relationship with customers and all Company employees • Assist with completion of export documents as needed • Coordinates with Senior Manager, Commercialization, and processes Hard Cider order • Performs other duties or responsibilities as assigned by Management JOB QUALIFICATIONS • 1+ years of Sales Customer Service experience, preferred but not required in a consumer-packaged goods industry • Ability to handle a variety of customer situations with professional enthusiasm and tact with the willingness to work with all levels of employees and management both internally and externally • Anticipates needs of internal and external customers and responds to customer’s needs and questions in a proactive receptive manner EDUCATION AND/OR CERTIFICATION REQUIREMENTS • Bachelor’s degree or combination of education, experience and training, which would indicate possession of the required knowledge, skills and competencies to perform the essential job functions • Strong working knowledge of the Internet and PCs with Microsoft Office skills – Outlook, Word, PowerPoint, Excel and SAP PREFERRED SKILLS (NOT REQUIRED) • Knowledge of EDI • Bilingual in English/Spanish • Knowledge of international/export order processes • Previous related experience in Customer Service and/or Order Processing preferred COMPANY STANDARD KNOWLEDGE, SKILLS AND ABILITIES • Ability to communicate effectively, both orally and in writing • Ability to establish and maintain effective and cooperative working relationships with Company staff and others contacted in the course of work • Ability to assume responsibility and exercise good judgment in making decisions within the scope of authority of the position • Ability to readily adapt to changing priorities and take direction from more than one staff member • Ability to think and work effectively under pressure and accurately complete tasks within established times • Ability to work in a fast-paced environment, to prioritize tasks, meet multiple deadlines and ensure. that work is accomplished in the time frames required • Ability to be highly organized and provide careful attention to detail and accuracy • Ability to exercise individual initiative and discretion in confidential matters and to respect. confidential matters PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to pass a background check, and drug screen • Work is performed in a standard office environment ALL EMPLOYEES ARE EXPECTED TO • Comply with all Company safety requirements • Adhere to all Company policies and procedures BENEFITS Upon meeting eligibility requirements, the Company offers the following: health insurance coverage, LTD, 401(k) profit share contributions, paid sick leave, paid vacation leave, and eight (8) paid holidays per year. Eligible employees may also make 401(k) elective deferral contributions and may elect a co-pay plan for health insurance coverage for eligible dependents. DISCLAIMER This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and other duties as assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT S. Martinelli & Company is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. Pay range $21.76/hr. to $25.62/hr.