Application Analyst I

Summary: RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine. The Application Analyst I is primarily responsible for supporting the design and build of designated applications, including workflows, system configurations, and end-user support activities. Responsibilities: - The Application Analyst I is the primary support for the assigned application(s) - ExecutingNow HAM Pro, including asset models, lifecycles, workflows, and UI configurations - Utilizes external resources and ServiceNow best practices to guide configuration and solution development - Performing a thorough review of foundational data (e,g, model categories, asset states) and operational requests to ensure accuracy and alignment with asset lifecycle workflows - Participating in unit, application, and integrated testing for implementation, upgrade, and HAM Pro enhancement system functionality - Building data fields, forms, templates, and customer-defined functionality as required for HAM Pro - Reviewing the proposed training content alongside ITAM and ServiceNow teams to ensure alignment with current functionality - Following build standards and maintaining synchronization between environments in collaboration with the ServiceNow Platform team - Working with ITAM Operations and other stakeholders to optimize the design and performance of HAM Pro capabilities and asset-related workflows - Providing go-live support to end users and stakeholders during initial deployment and enhancement of HAM Pro features - Delivering on-call support for HAM Pro throughout go-live and post-go-live stabilization - Representing the HAM Pro application in cross-functional workgroups (e,g,ITAM governance, CMDB alignment, procurement and inventory discussions) - Supporting ongoing documentation of all system modifications, enhancements, and updates for HAM Pro - Maintaining clear and consistent ticket communication with requesters; ensuring incident, catalog, and enhancement tickets are documented accurately and closed with detailed resolution notes - Proactively contacting users as needed to communicate ticket status or resolve outstanding requests - Logging decisions, issues, and risks related to HAM Pro design and implementation in designated tracking tools - Supporting application governance processes, including contributing to business cases and analysis for system decisions - Maintaining version control over workflows, decision logs, and risk registers related to HAM Pro configurations - Monitoring and escalating issues or roadblocks as appropriate - Communicating with senior analysts and leadership to determine the appropriate escalation paths - Recommending opportunities for process improvement in IT asset management operations and ServiceNow HAM Pro usage - Assisting in the development of future state documentation, including workflows and asset lifecycle definitions - Following standard processes for issue identification, tracking, resolution, and closure throughout projects - Adhering to change control procedures when implementing any modifications or enhancements to HAM Pro - Developing and executing test scripts for new HAM Pro functionality, version upgrades, and system changes Required Qualifications: - Bachelor's degree or equivalent years of relevant work experience - 2 or more years of relevant work experience - 0-2 years relevant experience in a health care setting - Knowledge and work experience with healthcare clinical (or financial systems) - Knowledge of current clinical (or financial) system workflows and processes - Demonstrated interest in supporting the development and build of the application - Able to perform with supervision - Obtaining applicable certification is an expectation of the role as applicable; 0-2 years preferred experience - Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable - For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid - Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs - Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible - Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner - Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines - Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others - Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts - Learning: the ability and willingness to learn new software and systems - Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy - Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence - Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures Required Skills: Healthcare systems knowledge, Application configuration, Test script development Important Skills: ServiceNow proficiency, Clinical licensure Nice-to-Have Skills: Dependability, Adaptability, Critical thinking, Interpersonal skills, Problem solving Benefits: Paid Time Off (PTO), Medical and Prescription Drug Insurance, Dental and Vision Insurance, Retirement Plans, Short & Long Term Disability, Life & Accidental Death Insurance, Tuition Reimbursement, Health Care/Dependent Care Flexible Spending Accounts, Wellness Programs, Voluntary Benefits (e.g., Pet Insurance), Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!