Outside Recovery Associate (Illinois)

Summary: Rural King is committed to providing a positive workplace and exceptional service to rural communities. The Outside Recovery Associate will manage outdoor merchandising projects, assist customers with loading purchases, ensure accurate pricing, and maintain store presentation. Responsibilities: - Deliver exceptional customer service by assisting customers in loading their purchases into their vehicles - Collect customer signatures for load out tickets to confirm successful transactions - Perform “load outs” for customers from the store to their vehicles, ensuring safe loading and contributing to a seamless shopping experience - Adhere to the Outdoor Merchandising Guide to maintain consistent outside presentation that can be routinely shopped by our customers, and easily stocked and maintained by our associates - Ensure accurate pricing of products for customer convenience - Keep the parking lot, corral, and designated areas clean and well-maintained - Zone outside merchandising spaces such as the load lanes, nurseries, bullpens, and front side walks during available intervals to maintain an orderly display - Use standard office equipment, including telephones, copiers, fax machines, calculators, and computers - Operate retail equipment such as the Telxon gun, forklift, pallet jack, ladder, and other tools - Participate in cross-training for flexibility in various departments and responsibilities - Actively participate in learning initiatives offered such as training programs, workshops, and webinars - Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments - Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively - Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Perform other duties as assigned Required Qualifications: - Ability to be engaging with the team within a fast-paced setting, displaying adaptability, proactivity, resourcefulness, and effectiveness - Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely - Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses - Demonstrated experience making sound decisions in a professional context - Proven track record of evaluating options, considering relevant factors, and achieving desired outcomes - Demonstrate a high level of adaptability in response to changing priorities, unexpected challenges, and evolving business needs - Ability to operate independently without direct oversight - Ability to utilize in-store computer systems, scanning technology, and wireless handheld devices - Ability to stand and/or walk for long periods of time - Ability to lift, push, and/or pull a minimum of 30-50 pounds repetitively - Ability to use a ladder, pallet jack, and/or a forklift - Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver) - Close vision for computer-related activities Required Skills: Customer Service, Use of In-store Computer Systems, Use of Scanning Technology, Use of Wireless Handheld Devices, Operation of Forklift, Operation of Pallet Jack, Operation of Ladder, Use of Standard Office Equipment, Resourcefulness, Decision Making Benefits: 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2, Healthcare plans to support your needs, Virtual doctor visits, Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program, 15% Associate Discount, Dave Ramsey’s SmartDollar Program (no cost to you!), Associate Assistance Program, RK Cares Associate Hardship Program, 24/7 Chaplaincy Services