Commercial Client Executive

Summary: RSA Security is a trusted provider of identity and access management solutions for organizations worldwide. The Commercial Client Executive is responsible for managing customer renewals, driving customer satisfaction, and identifying growth opportunities within existing accounts. Responsibilities: - Own all support, subscription, and product renewals for assigned customers - Develop and execute strategic plans to maintain and grow existing accounts - Drive renewal rate performance and proactively manage churn risk - Analyze customer usage and business needs to identify expansion opportunities and partner with AEs for execution - Maximize customer value and adoption of RSA solutions - Serve as the primary point of contact and trusted advisor for customers - Build and expand relationships, including with C-level stakeholders - Own customer engagement cadence, including Quarterly and Strategic Business Reviews - Proactively manage customer satisfaction issues and escalations - Leverage RSA’s internal ecosystem to drive strong customer outcomes - Quote, negotiate, and close all renewal business - Maintain accurate forecasting and CRM hygiene - Independently prioritize activities to maximize results - Develop renewal pricing and sales strategies aligned to customer needs Required Qualifications: - Proven ability to confidently and independently engage senior and C-level stakeholders - Strong organizational and time management skills with the ability to self-prioritize - Demonstrated ability to manage complex customer relationships and renewal cycles - Ability to navigate cross-functional teams and marshal resources effectively - Experience with CRM systems and sales forecasting best practices - Bachelor's degree or equivalent relevant sales/customer-facing experience required - Willingness to travel to meet customers in person (approximately 10–25%) Preferred Qualifications: - 1-2 years of experience in renewals, account management, customer success, or sales preferred Required Skills: Customer Renewal Management, Account Management, Customer Success, Sales Forecasting, CRM Systems, Sales Negotiation, Stakeholder Engagement, Relationship Management Benefits: Annual discretionary bonuses that are funded based on prior year company performance, Company commission plans, Flexible paid-time-off, Health, Disability, and life insurance, 401(k) retirement plan with company matching contributions