Document Production Associate (2nd Shift)

Summary: Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. The Document Production Associate position is responsible for providing word processing and document production services for clients, ensuring tasks are completed accurately and on time. Responsibilities: - Utilize appropriate logs and/or tracking software for all document production work - Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle - Perform work in document production, proofreading, intake and workflow coordination functions, as needed - Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction - Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions - Communicate with team members, lead, supervisor or client on job or deadline concerns - Meet contracted deadlines for service delivery to our clients - Troubleshoot basic software or hardware problems - Help to foster a proactive environment of continuous service enhancement and relationship building with the client - Perform quality assurance on work, as requested - Adhere to Williams Lea Tag policies, in addition to client policies - Use equipment and supplies in a cost efficient manner Required Qualifications: - High school diploma or equivalent - Minimum (1) year document production experience preferably in a legal, banking or large corporate environment - Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills - Familiar with other software programs for editing and/or creating documents - Strong attention to detail; able to work on multiple projects simultaneously - Must have good organizational skills - Must be able to meet deadlines and complete all projects in a timely manner - Ability to handle sensitive and/or confidential documents and information - Able to exercise good judgment to make decisions that conform to business needs and policy - Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level - Ability to maintain professional composure when working with immediate deadlines - Ability to work both independently and collaboratively as part of a team - Ability to work in a fast paced environment - Ability to communicate professionally both verbally and in writing - Must be self-motivated with a positive attitude - Proven customer service skills are required in order to create, maintain and enhance customer relationships Required Skills: Document production, MS Word, MS Excel, MS PowerPoint, Typing