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Document Production Associate (2nd Shift)
Entry LevelOn-site
Location
Columbus, OH
Salary
$36k–$40k/yr
Experience
Not specified
Posted
Today
Skills
document productionms wordms excelms powerpointtyping
Job Description
Summary: Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. The Document Production Associate position is responsible for providing word processing and document production services for clients, ensuring tasks are completed accurately and on time.
Responsibilities:
- Utilize appropriate logs and/or tracking software for all document production work
- Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- Perform work in document production, proofreading, intake and workflow coordination functions, as needed
- Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
- Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Communicate with team members, lead, supervisor or client on job or deadline concerns
- Meet contracted deadlines for service delivery to our clients
- Troubleshoot basic software or hardware problems
- Help to foster a proactive environment of continuous service enhancement and relationship building with the client
- Perform quality assurance on work, as requested
- Adhere to Williams Lea Tag policies, in addition to client policies
- Use equipment and supplies in a cost efficient manner
Required Qualifications:
- High school diploma or equivalent
- Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
- Familiar with other software programs for editing and/or creating documents
- Strong attention to detail; able to work on multiple projects simultaneously
- Must have good organizational skills
- Must be able to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Able to exercise good judgment to make decisions that conform to business needs and policy
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to maintain professional composure when working with immediate deadlines
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast paced environment
- Ability to communicate professionally both verbally and in writing
- Must be self-motivated with a positive attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships
Required Skills: Document production, MS Word, MS Excel, MS PowerPoint, Typing