Visitor Experience Concierge Intern

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED We are seeking a Visitor Experience Concierge Intern to support ROM’s Visitor Experience team for Summer 2026. These full-time, grant-funded contract positions, supported by the Ontario Summer Employment Opportunities (SEO) Program, offer an exciting opportunity to gain hands-on experience in public engagement, visitor services, and museum operations at one of Canada’s leading cultural institutions.

As a member of the Visitor Experience team, you will serve as one of the primary public-facing representatives of the Royal Ontario Museum (ROM). In this role, you will help create welcoming, engaging, and memorable visitor experiences by greeting and assisting guests, supporting visitor flow and wayfinding, and providing information about museum exhibitions, programs, memberships, and services.

This opportunity is ideal for students or emerging professionals interested in tourism, hospitality, arts and culture, public engagement, or customer experience, and offers valuable experience in a fast-paced, visitor-focused environment.

HOW YOU WILL MAKE AN IMPACT

• Welcome and assist visitors, helping create a positive and engaging museum experience for diverse audiences.
• Support visitor flow management, including queue management, crowd navigation, and wayfinding throughout the museum.
• Provide information about exhibitions, galleries, memberships, programs, amenities, and museum services.
• Support operations at coat check, entry points, ticket scanning areas, and visitor service locations.
• Assist visitors with ticketing, membership inquiries, and general museum-related questions.
• Promote an inclusive, accessible, and welcoming environment for all visitors and guests.
• Collaborate with Visitor Experience team members to support daily operations and ensure smooth visitor experiences during peak attendance periods.
• Identify opportunities to enhance visitor engagement and contribute to a positive public-facing environment.

WHAT YOU BRING

• Currently enrolled in or recently completed post-secondary studies in Tourism, Hospitality, Arts Administration, Communications, Public Relations, Museum Studies, Customer Service, or a related field.
• Strong interpersonal and customer service skills with the ability to engage positively with diverse audiences.
• Excellent verbal communication skills and confidence interacting with the public in a fast-paced environment.
• Fluency in both English and French (B-level or higher) is required to effectively assist visitors and members in both languages. Additional languages are an asset. French proficiency will be tested as part of the interview process.
• Strong problem-solving skills and the ability to remain calm and professional in busy operational settings.
• Demonstrated ability to work collaboratively as part of a team.
• Interest in museums, tourism, arts and culture, visitor engagement, or public programming.
• Ability to stand and move throughout museum spaces for extended periods.
• Previous customer service, hospitality, retail, tourism, or visitor-facing experience is considered an asset.

SALARY & TERMS OF EMPLOYMENT

• START DATE: June 2026
• DURATION: 12-14 weeks
• OPEN DATE: May 22, 2026
• CLOSE DATE: June 5, 2026
• STATUS: Full-time Contract
• EMPLOYEE GROUP: Non-Union
• EXPECTED COMPENSATION: $17.60 per hour
• SCHEDULE: 35 hours weekly
• PROBATIONARY PERIOD: The internship period will serve as the evaluation period for this role.
• LOCATION (onsite): Toronto, ON

This position is funded through the Ontario Summer Employment Opportunities (SEO) Program. Applicants must meet the program’s eligibility requirements, including being legally entitled to work in Canada and eligible to participate in the SEO program at the time of hire.

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

ADDITIONAL INFORMATION

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.