Assistant Tourism and Membership Intern

WHO WE ARE Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED We are seeking an Assistant Tourism & Membership Intern to support ROM’s Tourism & Membership team for Summer 2026. This full-time, grant-funded contract position, supported through the Canada Summer Jobs (CSJ) Program, provides an exciting opportunity to gain hands-on experience in tourism outreach, membership engagement, visitor services, and event coordination within one of Canada’s leading cultural institutions.

In this role, you will support initiatives that help strengthen visitor engagement, promote ROM’s programs and experiences, and assist with membership-related activities and community outreach efforts. Working closely with the Tourism & Membership team, you will contribute to public-facing initiatives that support audience growth, visitor engagement, and memorable museum experiences.

This opportunity is ideal for students or emerging professionals interested in tourism, arts and culture, membership services, communications, marketing, events, or visitor engagement.

HOW YOU WILL MAKE AN IMPACT

• Support tourism outreach initiatives, including researching audiences, organizing promotional materials, and assisting with visitor engagement activities.
• Assist with festivals, community events, outreach activations, and public-facing promotional initiatives.
• Respond to general customer service and membership inquiries via email, phone, or in-person interactions.
• Support membership renewal campaigns, membership communications, and audience engagement initiatives.
• Assist with the coordination and execution of membership events and visitor engagement activities.
• Help prepare marketing and communication materials, including email drafts, promotional content, and organizational resources.
• Support administrative and organizational tasks, including maintaining records, organizing materials, and updating spreadsheets or tracking documents.
• Collaborate with Tourism & Membership team members to support visitor engagement and audience development initiatives.

WHAT YOU BRING

• Currently enrolled in or recently completed post-secondary studies in Tourism, Marketing, Communications, Arts Administration, Hospitality, Business, Public Relations, or a related field.
• Strong communication and interpersonal skills with enthusiasm for public engagement and visitor experience.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced, collaborative environment.
• Interest in tourism, arts and culture, museums, membership engagement, events, or visitor services.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Previous customer service, retail, hospitality, events, volunteer, or administrative experience is considered an asset.
• Ability to work independently while contributing positively within a team environment.
• Friendly, professional, and adaptable with strong problem-solving skills.

SALARY & TERMS OF EMPLOYMENT

• START DATE: June 2026
• DURATION: 12-14 weeks
• OPEN DATE: May 22, 2026
• CLOSE DATE: June 5, 2026
• STATUS: Full-time Contract
• EMPLOYEE GROUP: Non-Union
• EXPECTED COMPENSATION: $17.60 per hour
• SCHEDULE: 35 hours weekly
• PROBATIONARY PERIOD: The internship period will serve as the evaluation period for this role.
• LOCATION (onsite): Toronto, ON

This position is funded through the Ontario Summer Employment Opportunities (SEO) Program. Applicants must meet the program’s eligibility requirements, including being legally entitled to work in Canada and eligible to participate in the SEO program at the time of hire.

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

ADDITIONAL INFORMATION

• ROM does not require “Canadian experience.” International applicants with equivalent experience are encouraged to apply.
• ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.
• This posting is for an existing vacancy.

APPLY NOW

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.