Career Pathways Manager

What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than  3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role The Career Pathways Manager plays a critical role in Roo’s mission to connect veterinary professionals with meaningful employment opportunities. This role supports the execution of our full-time placement operations, ensuring a smooth, efficient, and high-quality experience for both veterinary professionals and hospital partners. As the Career Pathways Manager, you’ll oversee the candidate journey, coordinate internal workflows, and partner cross-functionally to enhance the end-to-end placement process. This is a highly collaborative role, ideal for someone who is detail-oriented, proactive, and passionate about supporting professionals in the veterinary field. You will report directly to the Senior Manager, Career Pathways and work closely with Account Managers, hospital partners, enterprise clients, and the cross-functional Full-Time Placement (FTP) squad. Responsibilities Candidate Coordination & Support Guide veterinarians and technicians through the full-time placement process, from interest to offer. Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience. Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards. Hospital & Internal Partner Collaboration Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals. Track hiring needs and placement opportunities to inform pipeline development. Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks. Process Execution & Improvement Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and FTP squad. Identify workflow gaps or bottlenecks and suggest process improvements. Support testing and rollout of new tools or processes aimed at improving efficiency and experience. Tracking & Reporting Keep candidate and placement records up-to-date in HubSpot and other systems. Assist with data entry and report generation to support internal visibility and forecasting. Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication. Billing & Administrative Support Coordinate with finance to ensure accurate billing for completed placements. Help resolve billing-related issues by liaising between internal teams and hospital partners. Qualifications Proven experience coordinating permanent placements on Roo or a similar platform. Demonstrated track record with relationship management skills. Strong analytical and problem-solving skills. Proficiency in CRM systems, ticketing systems and other common SaaS tools (Hubspot, Zendesk or similar). Excellent communication and collaboration skills. Detail-oriented with a focus on accuracy and data integrity. Ability to work independently and manage multiple projects simultaneously. Certification in revenue operations or relevant fields is a plus. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). Note: We’ve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication from @lifeatroo.com is not legitimate. All official Roo communication will always come from @roo.vet. Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC) $90,000—$115,000 USD Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago) $80,000—$105,000 USD Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento) $75,000—$98,000 USD Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City) $70,000—$90,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates.  We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!