Contract Servicer Balancing Analyst I (Contingent)

Summary: Rocket is a company that focuses on financial services, and they are seeking a Contract Servicer Balancing Analyst I. This role is responsible for ensuring accurate reports and remittances from primary servicers, completing complex research on servicing issues, and acting as a liaison between investors and servicers. Responsibilities: - Under strict deadlines and within established timeframes, reconcile complex reports received from primary servicers in accordance with Servicing Agreements and Departmental policy - Act in the role of relationship manager to his/her counterparties for all reports assigned - Complete research on difficult issues relating to servicer reporting, cash settlement issues, and servicer inquiries - Research and correct servicing errors or discrepancies within established timeframes and ensure accurate information is sent to the trust and investors - Point of contact for escalated servicer issues. Direct servicers in accordance with servicing requirements and instruct servicers on the resolution of issues - Act as liaison between the investor and the servicer to answer all investor’s questions relating to monthly reporting - Subject matter expert on department policy and procedures assigned by manager. Maintain and update policy and procedures based on latest industry requirements - Ensure that all assigned primary servicers report and remit in accordance with timeframes established in the corresponding Servicing Agreements - Ensure that cash receipts, servicer discrepancies and/or servicer billings are identified and cleared within established timeframes - Prepare wires for distribution to servicers based on monthly reporting requirements - Be active, reliable and visible part of your team and assist all members of the team to excel to the best of their ability. Be a positive example to all team members - General knowledge of multiple departments within Master Servicing. May be assigned to assist other departments should the need arise - May perform other related duties or ad hoc projects within the scope of responsibilities Required Qualifications: - Must reside within a commutable distance to Highlands Ranch, CO - Ability to take initiative on projects potentially outside scope of work - Highly capable of serving as first impression to external and internal customers, vendors, agencies and investors - Trusted to manage time, priorities and resources to achieve goals - Under strict deadlines and within established timeframes, reconcile complex reports received from primary servicers in accordance with Servicing Agreements and Departmental policy - Act in the role of relationship manager to his/her counterparties for all reports assigned - Complete research on difficult issues relating to servicer reporting, cash settlement issues, and servicer inquiries - Research and correct servicing errors or discrepancies within established timeframes and ensure accurate information is sent to the trust and investors - Point of contact for escalated servicer issues - Direct servicers in accordance with servicing requirements and instruct servicers on the resolution of issues - Act as liaison between the investor and the servicer to answer all investor's questions relating to monthly reporting - Subject matter expert on department policy and procedures assigned by manager - Maintain and update policy and procedures based on latest industry requirements - Ensure that all assigned primary servicers report and remit in accordance with timeframes established in the corresponding Servicing Agreements - Ensure that cash receipts, servicer discrepancies and/or servicer billings are identified and cleared within established timeframes - Prepare wires for distribution to servicers based on monthly reporting requirements - Be active, reliable and visible part of your team and assist all members of the team to excel to the best of their ability - Be a positive example to all team members - General knowledge of multiple departments within Master Servicing - May perform other related duties or ad hoc projects within the scope of responsibilities - Operates under close supervision - Effectively builds strong relationships with team and manager - Work is routine in nature with very little authority for decision making - Demonstrated ability to work autonomously to perform required work assignments - Decisions and actions have impact on success of team, department, business line and/or client - Scope of work impacts team and business unit - Routine customer interaction that requires strong ability to build and manage relationships - Meets the requirements and expectations of the customer; acts with the customer in mind - Possesses clear and professional verbal and written communication skills when used both internally and externally - Effectively presents accurate information to varying audiences - Proficiency with MS Office with particular emphasis on MS Word, Excel and PowerPoint - Exposure to mortgage-specific software - Accurate reporting with introduction to data analytics Preferred Qualifications: - Bachelor's degree preferred - Mortgage and Financial Services experience a plus - High school diploma or state accepted equivalency is required with equivalent experience Required Skills: Mortgage Servicing, Financial Services, MS Office, MS Word, MS Excel, MS PowerPoint, Mortgage-specific Software, Data Analytics, Relationship Management Benefits: Benefits eligibility may vary based on employment classification and length of employment with Contemporary Staffing Solutions.