Robert Bosch
SAP Delivery Manager
Entry LevelOn-site
Location
Bengaluru, Karnataka, India
Salary
Not listed
Experience
Not specified
Posted
Today
Job Description
companyDescription
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
jobDescription
SAP Delivery Manager – Japan Geography
BGSW
Position Overview
We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS), with a strong focus on the Japan geography. This senior leadership role requires 15–18 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.
The ideal candidate should bring proven experience in managing SAP engagements for Japanese customers, with strong understanding of Japan market expectations, delivery governance, stakeholder management, and cultural nuances in business engagement. Experience working with Japanese stakeholders, customer leadership teams, and offshore/onshore delivery models supporting Japan is essential. Japanese language proficiency (business communication level) will be an added advantage.
Key Responsibilities
Service Delivery Leadership
Oversee end-to-end SAP service delivery across transformational programs and AMS engagements, ensuring high-quality, predictable, and customer-centric delivery
Lead SAP delivery engagements for customers in Japan geography, ensuring alignment with regional business expectations, governance models, and service quality standards
Manage cross-functional teams across offshore, nearshore, and customer-facing delivery units to drive operational excellence
Ensure SLA/KPI adherence and proactive service management across the delivery lifecycle
Lead transformational SAP programs including Greenfield implementations, Brownfield upgrades, selective transformation, S/4HANA migration, and hybrid landscapes
Establish robust governance and escalation mechanisms suited to Japan customer operating models
Practice & Account Management
Manage multiple SAP customer accounts with specific focus on Japan region portfolios
Drive account growth, delivery excellence, customer retention, and expansion opportunities within assigned accounts
Lead SAP Practice management initiatives including standardization, capability building, service innovation, and operational model improvements
Own cost optimization initiatives while maintaining delivery quality and customer satisfaction
Accountable for portfolio P&L management, including revenue growth, margin performance, and forecasting
Support solutioning and transition strategies for new engagements in the Japan market
Team Leadership & People Management
Lead and manage large SAP delivery teams comprising functional consultants, technical experts, architects, AMS teams, and delivery leads
Build high-performing delivery teams capable of supporting Japan customer expectations, governance discipline, and service responsiveness
Drive employee retention, performance management, competency development, and succession planning
Foster continuous learning in SAP technologies, domain expertise, customer engagement excellence, and delivery best practices
Promote automation, simplification, and operational efficiency initiatives
Client & Stakeholder Management
Serve as the primary leadership contact for complex delivery escalations and customer-critical situations
Manage senior stakeholder relationships including Japanese customer leadership, business stakeholders, IT leadership, and executive sponsors
Demonstrate strong experience in managing Japanese stakeholder expectations, communication styles, governance rigor, and consensus-driven decision environments
Conduct governance reviews, steering committee meetings, and strategic planning sessions with customer and internal leadership
Drive value realization discussions aligned with customer business objectives
Build trusted advisor relationships with customer stakeholders
Operational Excellence & Reporting
Establish and maintain delivery governance frameworks, service management processes, quality standards, and operational best practices
Ensure disciplined reporting on delivery metrics, financial performance, risks, compliance, and transformation progress
Drive continuous improvement, simplification, and automation initiatives
Implement proactive risk identification, mitigation planning, and escalation management mechanisms
Ensure adherence to internal compliance, delivery governance, and customer contractual obligations
Required Qualifications
Experience & Expertise
15–18 years of progressive experience in SAP consulting, delivery management, and customer engagement leadership
Proven experience managing SAP delivery for Japan geography customers
Strong experience handling Japanese customer stakeholders and regional delivery governance
Demonstrated success in managing transformational SAP programs including implementation, migration, upgrade, and AMS engagements
Extensive experience in SAP AMS service delivery and managed services operations
Strong SAP Practice management experience with multi-account delivery oversight
Demonstrated P&L ownership and portfolio management experience
Experience in global delivery models involving offshore/onshore coordination supporting Japan customers
Technical & Functional Skills
Strong expertise across SAP ecosystem including SAP S/4HANA, ECC, SAP Cloud offerings, and integration landscapes
Broad understanding of SAP modules including FI/CO, MM, SD, PP, QM, PM, HR/HCM
Strong knowledge of SAP implementation methodologies, AMS frameworks, transition governance, and service operations
Expertise in SLA/KPI governance, operational excellence, and delivery transformation
Exposure to automation-led service delivery and productivity improvement initiatives
Leadership & Management
Proven ability to lead large, distributed teams across geographies
Strong executive stakeholder management and client relationship leadership skills
Excellent escalation management, problem-solving, and conflict resolution capabilities
Strong business acumen with ability to manage delivery, commercials, and customer growth objectives
High cultural sensitivity and effectiveness in working with Japanese business environments
Education & Certifications
Bachelor’s degree in Engineering, Computer Science, IT, or management degree with proven SAP functional exposure.
SAP certification in relevant modules preferred
PMP / Prince2 / equivalent program management certification preferred
ITIL Foundation certification preferred
Japanese language certification (JLPT) or business communication capability in Japanese will be an added advantage
Key Performance Indicators
Delivery excellence and SLA compliance
Customer satisfaction and retention
Portfolio revenue growth and profitability
Delivery predictability and governance effectiveness
Team productivity, utilization, and retention
Operational efficiency and automation-led improvements
Escalation management effectiveness
Stakeholder satisfaction, especially within Japan customer engagements
Core Competencies
SAP service delivery leadership
Japan geography delivery management
Japanese stakeholder engagement and customer governance
SAP AMS and transformation program leadership
P&L management and account growth
Operational excellence and automation
Risk management and escalation handling
Cross-cultural communication and executive relationship management
Location & Travel
This role offers flexible work arrangements with travel requirements up to 25–30%, including travel to Japan for customer governance, business reviews, transition support, and strategic engagement discussions.
qualifications
Educational qualification:
B.E./ B.Tech. , M.B.A. Preferred
Experience :
15-18 years
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