Collection Specialist

Summary: RNR Tire Express is a national franchise retailer of quality tires and custom wheels, seeking a full-time Collection Specialist with strong customer service skills. The role involves maintaining customer relationships, managing phone communications regarding expired agreements, and facilitating renewals and payments while providing excellent service. Responsibilities: - Maintain customer relationships - Make phone calls to customers regarding expired agreements and references on expired accounts - Assist in resolving issues to facilitate renewal and prompt payment as necessary - Schedule voluntary turn-ins of merchandise - Go out into the field to pick up product and do door hangers - Handle challenging customer opportunities quickly while providing top-notch customer service - Meet weekly goals Required Qualifications: - Experience as a rental agent, account executive, account manager, account collection, or rent-to-own - Valid driver's license with a clean driving history - Can pass a drug screen and background check - Ability to work a flexible schedule - Professional communication skills in English (bilingual is a plus!) - Strong computer and phone skills Required Skills: Account Collection, Bilingual, Patience Benefits: Medical, dental, and vision insurance, Long- and short-term disability, Accident, critical illness, and cancer plans, 401(k) matching plan, Paid holidays, Growth potential