Facilities & Office Support Associate

Summary: Ricoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. The Facilities & Office Support Associate will be responsible for operating high-volume duplicating and scanning equipment, handling sensitive documents, and providing quality customer service in a legal office environment. Responsibilities: - Runs high‑volume copy machines and performs binding and finishing work - Handles highly sensitive and confidential documents that may be time‑sensitive - Provides the utmost quality of work due to the sensitive nature of documents and projects required in a legal environment - Operates high‑volume scanners - Operates image‑handling software - Operates MS Office and email systems - Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems - Maintains records for management reports and inventories of needed supplies - Distributes office supplies, fax transmissions, and mail to company personnel and/or designated drop‑off points as required - Calculates charges for jobs performed and maintains some billing logs - Responds to and coordinates all service calls required by the customer - May perform filing duties in conjunction with specific customer requests - Delivers completed jobs to predetermined customer locations within and outside of the site - Maintains daily meter and service logs - May travel between customer buildings - Answers customer questions regarding status or feasibility of job requests - Ensures upkeep of convenience copier areas by keeping them neat and well‑stocked - Performs duties related to the shipping and/or receiving of materials - Uses shrink‑wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various contracted jobs - Uses all copier equipment, calculator, fax machine, postage meter, and some PC functions - Performs filing duties, which may include purging and archiving old documents - Performs duties of scanning, file conversion, and file naming - Performs FTP (File Transfer Protocol) between computers and files for printing and CD/DVD - Manages TOC (Table of Contents) — first page of electronic file - Performs duties involving OCR (Optical Character Recognition) files to assist with keyword search - Performs file formatting for printing/Excel files - Assists with coordinating projects that will be completed off‑site (BIS or Smart Source) - Responsible for interacting with and providing professional‑level support to users at various levels, including legal secretaries, project managers, paralegals, associates, and partners - Performs quality, accurate jobs/projects that may require tight deadlines and potentially high‑pressure situations - Performs other duties as assigned Required Qualifications: - High school diploma, GED, or equivalent work experience - Completion of Ricoh Legal training within 90 days of hire and maintenance of any new training requirements - Minimum of 1 year of experience in the legal industry is strongly desired - Ability to provide an excellent customer experience, utilizing strong customer service, personal, and communication skills - Demonstrated competency in basic computer skills, including proficiency in MS Office Suite Preferred Qualifications: - Some related copy job experience is preferred - May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy - Basic electronics knowledge is preferred Required Skills: Ricoh Legal Training, Copy Machine Operation, Document Scanning, Mail Processing, MS Office Suite, Image-handling Software, Shipping, Receiving Procedures, Basic Electronics, Troubleshooting, Optical Character Recognition (OCR), File Transfer Protocol (FTP), Document Management, Customer Service Benefits: Choose from a broad selection of medical, dental, life, and disability insurance options., Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments., Augment your education with team member tuition assistance programs., Enjoy paid vacation time and paid holidays annually, Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.