Surgical Sales and Patient Experience Coordinator

About Richmond Aesthetic Surgery

At Richmond Aesthetic Surgery and Dermlounge we enhance lives through personalized aesthetic and surgical care, delivering exceptional results with compassion and expertise. Our values of excellence, service, and respect reverberate through all we do! As the premier aesthetic surgery practice in Central Virginia, we are renowned for transformative results, exceptional patient experiences, and pioneering advancements in the field.

About the role:

We are a premier medical and aesthetic practice combining high-end plastic and cosmetic surgery, a medical weight loss clinic, and our luxury Dermlounge medical spa. We are seeking a dynamic, results-driven professional to manage our patient pipeline. If you are passionate about blending relationship-building with high-performance sales, this role offers the unique opportunity to shape the patient experience and directly drive our practice's growth.

The Surgical Sales and Patient Experience Coordinator is a key driver of revenue growth for our surgical practice. This role focuses on maximizing sales conversions by optimizing the patient’s journey from initial contact through ongoing care until the patient is discharged. Collaborating directly with our executive leadership team, you will implement sales strategies, analyze pipeline data, and champion an unforgettable, luxury patient experience. Richmond Aesthetic Surgery and Dermlounge strives to provide the most high end, luxurious and compassionate, patient-centered experience in the region. Competitive base salary and commission structure with health, dental, 401k, and PTO benefits.

Key Responsibilities:

Lead Conversion & Sales Optimization

• Drive Conversions: Turn incoming leads into consultations across our surgical practice, weight loss clinic, and Dermlounge skin clinic.
• Close the Sale: Maximize the conversion of consultations into scheduled surgeries.
• Cross-Sell Services: Partner with the Dermlounge Manager to convert surgical patients into long-term medical spa clients and vice versa.
• Set the Standard: Continually refine and improve standard operating procedures for lead management and sales processes.

Data Analysis & Performance Tracking

• Track KPIs: Collaborate with leadership to monitor and analyze key performance metrics, sales targets, and booking milestones.
• Report Insights: Use CRM and pipeline data to provide actionable reports and recommendations to optimize our sales strategies.

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Elevate the Patient Experience

• Champion Service: Ensure a seamless, compassionate, and high-touch experience from initial contact through post-op discharge.
• Gather Feedback: Manage patient satisfaction surveys and feedback loops to continuously improve our quality of care.

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Cross-Functional Collaboration

• Coordinate Care: Work daily with the Medical Assistants, Patient Ambassadors, Insurance Coordinator, Dermlounge Manager, and Practice Manager for smooth patient handoffs.
• Maximize Marketing: Partner with our marketing and social media teams to optimize lead generation and target high-quality prospects.

Competencies and Qualifications:

• Sales Excellence: A proven passion for closing sales, overcoming objections, and driving high-value revenue growth.
• High Emotional Intelligence: An outgoing, empathetic personality with the ability to connect deeply, listen actively, and build instant trust with patients.
• Clear Communication: Ability to translate complex medical procedures and financial estimates into clear, comfortable concepts.
• Agility & Problem Solving: Thrive in a fast-paced environment and use data-driven analytical skills to fix inefficiencies in the sales funnel.
• Experience: At least 2 years of high-end sales experience **** (Medical, Aesthetic, Luxury Hospitality, or Premium Fitness preferred).
• Industry Knowledge: Experience in a healthcare, surgical practice, or medical spa setting is highly preferred.
• Tech Savvy: Proficient with CRM software, electronic medical records (EMR), and pipeline tracking tools.
• Track Record: Proven history of meeting or exceeding monthly sales targets.

Why choose us?

• Be part of a renowned aesthetic surgery practice.
• Work alongside a team of dedicated professionals.
• Enjoy competitive compensation and benefits.
• Grow your career in a supportive environment.