Richemont
Operations Manager
ExperiencedOn-siteFull-time
Location
Dubai, Dubai, United Arab Emirates
Salary
Not listed
Experience
8+ years
Posted
Today
Job Description
Operations Manager
Location: DUBAI
Since the legend's reincarnation in 1994, A. Lange & Söhne has been one of the most respected and successful watch brands in the luxury sector. Our whole aim is to continue our tradition with new, outstanding products, very much in keeping with Lange's claim: State-of-the-art tradition. What we expect from our watches, we expect from us: Never stand still.
KEY RESPONSIBILITIES
1. Supply Chain / Logistics
Aggregate and forecast yearly, quarterly, and monthly product demand in close collaboration with the commercial team
In charge of quarterly sales forecast: Negotiations with HQ to ensure adequate stock levels
Maintenance and optimization of warehouse / boutiques inventories
Implementation and definition of buffer stocks when possible
Supervise product consignments to have the necessary product present and available for events
Support trade marketing team with PLV dispatch and monitoring of inventory
2. Sales Operations
Support commercial team in achieving monthly objectives through product allocations
Supervise and responsible of all invoicing done in the Retail.
Develop and implement excel models to optimize (give full picture of pick-up watches / estimation of instant sales / boutiques stock / replenishment requirements) the allocation calls on monthly basis.
Create policies & procedures and initiatives in line with the Retail Management.
Monitor and control stock in trade (conduct stock takes, flag seasonal best sellers, etc…)
Responsible for the compliance of the team with procedures in sales orders, consignments, carnet ATA, etc.
Waiting / deposit list coordination with partners, clients, and retail to ensure proper management of firm orders (in line with Managing Director).
ICM communication quality: in addition to making sure iCM is updated after each visit, make sure to regularly check the quality of the comments and take immediate action to rectify and coach the team.
Maintain an Events Clients List for all types of Events (Manufacture / International Events / Local major and minor events.
Lead all logistics behind All Clients Trips. Responsible for the Gifts and experiences.
Responsible for all Exhibition & Events Data collection and reporting to management. Close follow up with the retail team on bi-monthly basis after the event for the period of 3 months. Build and maintain a tracker.
Lead daily retail operations across all boutiques and points of sale.
Ensure consistent implementation of brand standards, policies, and procedures.
Develop and maintain operational processes that support business growth and efficiency.
Monitor boutique performance and identify operational improvement opportunities.
Ensure boutiques operate in compliance with local regulations and company guidelines.
Act as the primary operational contact between boutiques, regional office, and headquarters.
Conduct regular boutique visits and operational audits across the region.
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3. Management of Activities Administration
Supervise all back-office processes (credit/debit notes, stock adjustments, etc.)
Support Retail and Sales Teams in responding to availability requests
Coordinates intercompany transfer (UAE,KSA)
Organize returns and buybacks (if-any)
Maintain prices and product specification
Monitor account receivables and credit limit status of retailers (in coordination with MD)
4. Reporting & Analytics
Partner with boutique managers to achieve sales objectives and commercial targets.
Monitor KPIs including:
Sales performance
Conversion rate
Average transaction value
Client retention
CRM activity
Traffic productivity
Stock turn
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Analyze boutique performance and recommend action plans.
Support boutique managers in maximizing sales opportunities and operational efficiency.
Drive a culture of accountability and performance excellence.
Monitor POS opening/closing documentation
Supervise Booster management (accuracy, create new doors, solve issues, monitor retailer’s sell-out declarations)
5. Customer Service
Support regional customer service center and boutiques in handling clients’ enquiries and complaints
Improve after-sales processes when possible.
Streamline processes across regions and networks to ensure seamless service
6. Client Experience & Retail Excellence
Ensure delivery of a world-class luxury client experience across all locations.
Monitor adherence to hospitality and client service standards.
Implement and maintain retail excellence initiatives.
Support boutiques in managing VIP clients and high-value transactions.
Review client feedback and develop improvement plans where required.
Ensure consistent execution of clienteling and CRM activities.
7. Inventory & Stock Management
Oversee regional inventory management and stock allocation.
Ensure accurate stock control and inventory integrity.
Monitor stock levels and product availability across all locations.
Coordinate stock transfers between boutiques and markets.
Work closely with headquarters on product allocation and replenishment.
Lead annual and cycle stock counts.
Investigate inventory discrepancies and implement corrective actions.
8. CRM & Client Development
Drive CRM adoption and clienteling best practices throughout the region.
Monitor CRM KPIs and client engagement activities.
Ensure accurate client data capture and database management.
Support development of local client acquisition and retention strategies.
Partner with Marketing to maximize client event effectiveness and follow-up activities.
9. Boutique Projects & New Initiatives
Support boutique openings, renovations, relocations, and special projects.
Coordinate implementation of new retail systems and processes.
Lead operational readiness for new business initiatives.
Ensure successful execution of retail and client experience enhancement projects.
10. Dealer & Partner Management
Qatar Boutique
Maintain strong operational relationships with the dealer partner.
Ensure compliance with brand standards and retail guidelines.
Monitor sales performance, stock management, and CRM execution.
Conduct regular business reviews and operational assessments.
Manage Qatar DJWE & Bahrain Jewellery Arabia exhibitions and attend the full time in both.
South Africa POS
Support dealer-operated point of sale operations.
Ensure proper brand representation and operational compliance.
Review commercial performance and identify growth opportunities.
11. Reporting & Business Analysis
Prepare weekly, monthly, quarterly, and annual retail reports.
Present operational performance reviews to senior management.
Develop action plans based on business performance and market trends.
Monitor budgets and operational expenditures.
Provide recommendations to improve profitability and efficiency.
12. Compliance, Security & Risk Management
Ensure compliance with company policies and luxury retail best practices.
Maintain boutique security standards for high-value inventory.
Monitor cash handling and transactional controls.
Ensure adherence to audit requirements and regulatory obligations.
Manage operational risk and business continuity plans.
Travel Requirements
Regular travel across:
UAE
Saudi Arabia
Qatar
South Africa
Conduct periodic boutique visits, operational audits, training sessions, and business reviews.
Key Internal Relationships
Regional Managing Director
Regional Marketing Manager
Finance Team
Supply Chain & Logistics
CRM Team
Human Resources
Headquarters Retail Team
Headquarters Commercial Team
Headquarters Operations Team
Key External Relationships
Dealer Partners
Service Providers
Security Partners
Qualifications & Experience
Education
Bachelor’s degree in Business Administration, Retail Management, Luxury Management, or related field.
Experience
Minimum 8–10 years of retail operations experience.
Minimum 5 years in luxury retail, watchmaking, jewelry, fashion, or premium lifestyle brands.
Proven multi-market retail management experience.
Experience managing both directly operated and dealer-operated retail networks.
Strong understanding of luxury client expectations and retail excellence standards.
Skills & Competencies
Leadership
Team leadership and coaching
Change management
Talent development
Stakeholder management
Commercial
Retail performance management
Business planning
Financial analysis
KPI management
Operational
Inventory management
Boutique operations
CRM management
Process optimization
Project management
Personal Attributes
Strong ownership mentality
Highly organized and detail-oriented
Excellent communication and interpersonal skills
Strong analytical and problem-solving abilities
Ability to work across cultures and multiple markets
High level of professionalism and discretion
Passion for luxury craftsmanship and client experience
Success Measures (KPIs)
Regional sales achievement
Boutique profitability
CRM engagement metrics
Client satisfaction scores
Inventory accuracy
Stock aging management
Retail audit results
Boutique compliance scores
Employee engagement and retention
Training completion rates
Event conversion and client development results
Operational efficiency and cost management
This role is a strategic and operational leadership position responsible for ensuring that every boutique and point of sale delivers a consistently exceptional luxury experience while achieving commercial objectives across the Middle East and South Africa region.