Richemont
International Client Services Marketing Intern
InternshipHybrid
Location
Meyrin, Geneva, Switzerland
Salary
Not listed
Experience
Not specified
Posted
Today
Job Description
International Client Services Marketing Intern
Location: MEYRIN
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
We would like to talk to you about the opportunity to join our Maison for an internship as International Client Services Marketing Intern (6 months). AsInternational Client Services Marketing Intern will work for the central HQ to enhancing shaping the strategic positioning of Cartier Services across all client touchpoints (Retail, E-commerce, Communication, Events, Activations).
HOW WILL YOU MAKE AN IMPACT?
Drive the 360° Services Marketing & Communication Roadmap (Online & Offline)
Consolidate and formalize the global Services communication roadmap
Build and maintain the Services wave plan across: Global campaigns, Media & Press, Events, Client Relations initiatives, E-commerce
Provide benchmarks & market intelligence to integrate strategic insights into global Services strategy
Monitor the performance of visibility initiatives and qualitative feedback from Regions
Deliver strategic synthesis decks for senior stakeholders
Pilot the cartier.com Services Section
In close collaboration with Communication and E-commerce teams, you will:
Enhance the Client journey flows, UX logic, architecture and value proposition
Conduct in-depth digital benchmarks
Coordinate content upgrades and validation with stakeholders
Support go-live preparation and internal communication toolkit
Support the International Client Services team on strategic added-value services projects
Evolution and positioning of Added-Value Services (e.g. personalization, post-purchase excellence, exclusive service experiences)
Structuring business cases and opportunity assessments
Preparation of executive-level synthesis materials for decision-making
Cross-functional coordination with Retail, E-commerce, Operations, Manufactures, Regions & Markets
REQUIRED EXPERIENCE & PROFILE:
Bachelor or master’s degree in marketing, Administration, Luxury or Project Management
A first experience in Marketing, Communication, Digital or Client Experience
Analytical mindset and structuring skills, along with a good knowledge of Excel and Power Point
Strong organizational skills and the ability to manage multiple workstreams
Excellent interpersonal and communication skills
Serious, proactive and appreciate the world of luxury
Fluent in English (written and spoken); French is a strong plus
Curious, intellectually demanding and genuinely interested in Luxury and Client Experience