Contractor, Content Maintenance, BK Company Restaurants

Contractor, Content Maintenance, BK Company Restaurants Location: Corp - Syracuse Corporate Office Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Documentation & System Management Capture, organize, and distribute operational documentation from internal and external sources (e.g., Gateway, RSI, etc) and maintain documentation, ensuring historical accuracy and accessibility. Organize and manage incoming PCAs, validating Restaurant Lists to ensure accuracy, and updating appropriate repositories. Timely processing of incoming invoices in Coupa, with the ability to maintain accurate financial tracking in spreadsheets. Chef Kitchen Management Plan, coordinate and implement menu updates based on business calendars and launch schedules while proactively reviewing system readiness. Troubleshoot and escalate issues as needed. Execute and validate PHU pan assignment changes, and maintain accurate configuration templates and EDM Share Group data with detailed site-specific layouts for both the National and Market Test calendars. Work with external vendors to ensure the accurate set-up of Thaw/Prep direction provided to restaurants in order to support the current menu and LTO platforms. Indoor and Outdoor Digital Menu Board (DMB) Content Maintenance Complete a detailed review of brand merchandising guides and coordinate discussions with teams for alignment. Maintain and support all aspects of DMB content across locations, update documentation as needed, and ensure vendor portal uploads as expected upon launch. Execute content updates, including LTO launches, removals, and sold-out solutions. Maintain detailed and accurate records of panel configurations and rotations for unique setups. Monitor timelines and dependencies for DMB-related updates across teams. Ensure accuracy of menu configurations, including market tests and localized offerings. Communicate operational issues (e.g., equipment outages) to field teams. Drive-Thru Director (DTD) & Site Maintenance Maintain Rack-n-Stack hierarchy and system configurations. Support site lifecycle updates, including openings, remodels, and closures. Address and resolve Helpdesk escalations related to DTD. Operational Support & Launch Readiness Plan and implement any required configuration changes to a restaurant’s Chef, DMB, and DTD systems in order to support the large volume of ongoing remodel activity. Maintain and update tracking tools, including surveys and operational spreadsheets. Execute price comparisons, ensuring an accurate and complete capture of relevant data to support SOX controls, and distribute findings to manager. Draft, obtain approval, and distribute internal communications (WCW, Home Office Mail). Key Skills & Qualifications: Excellent attention to detail, across all tasks and responsibilities assigned. Maintain a high degree of organization while managing multiple priorities to meet deadlines in a fast-paced environment. Establish and maintain professional, efficient and effective vendor communications and relationships. Strong communication skills, with experience drafting professional communications. Problem-solving skills with the ability to respond to escalations effectively. Ability to maintain confidentiality of sensitive company material and information. Ability to plan, organize and prioritize project tasks in project plans to meet timeline expectations. Experience in restaurant operations, QSR systems, or digital menu platforms preferred. Experience with content management systems, spreadsheets, and operational tools preferred. Bottom of Form Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.