Customer Service Specialist (Seasonal)

Summary: Resource Central is an award-winning nonprofit in Boulder, Colorado, focused on making conservation simple. They are seeking a Customer Service Specialist to provide outstanding customer service, complete administrative tasks, and support field staff in their water conservation efforts. Responsibilities: - Help people conserve water by becoming an expert on Slow the Flow program processes, procedures, and software; we provide training - Deliver outstanding customer service for all program participants, primarily via phone and email - Schedule Slow the Flow appointments including sprinkler evaluations and smart control clock and rain sensor installations - Support 15+ field staff as they provide Slow the Flow water conservation services - Participate in regularly scheduled meetings in person, online, and on the phone - Assist with other Slow the Flow tasks or Resource Central programs as assigned - Foster Inclusion to help build a strong sense of belonging by ensuring everyone feels welcomed, valued, and included at Resource Central Required Qualifications: - Outstanding customer service skills and ability to maintain a positive, solution-oriented attitude is required - Must be at least 18 years of age upon start date; High School Diploma or equivalent required - Exceptional organizational skills and attention to detail required - Computer skills and proficiency with Gmail, Google Sheets, Google Docs, Microsoft Excel, and Microsoft Word required; we provide computer equipment - Ability to work remotely with reliable access to the internet required - Valid driver's license, automobile insurance, access to a reliable automobile, and a smartphone required - Must pass and maintain a clean background check and driving record evaluation if offered a position - Travel to Boulder or other Colorado Front Range cities approximately 10% of the time required - Ability to safely lift up to 30 lbs and willingness to work outside approximately 10% of the time required Preferred Qualifications: - Knowledge of water conservation, gardening, sprinkler systems, lawn removal, or low-water landscaping preferred - Bilingual skills are a plus Required Skills: Customer service skills, Gmail proficiency, Google Sheets proficiency Important Skills: Bilingual skills Nice-to-Have Skills: Microsoft Excel proficiency, Microsoft Word proficiency, water conservation Benefits: Opportunities to earn bonuses based on exceptional attendance, Cell phone stipend, Paid training, Accrued paid sick leave