Consumer Loan Specialist - Sales Customer Service

Summary: Republic Finance is a growing financial services company that has been helping customers meet their personal finance goals for over 70 years. The Consumer Loan Specialist role focuses on ensuring a positive customer experience while originating consumer loans, developing strong customer relationships, and meeting sales goals. Responsibilities: - Actively seeks opportunities to originate new loan business with new and existing customers - Evaluates customer needs to recommend the best consumer loan and voluntary product solutions - Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants - Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing - Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans - Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks - Consistently meets or exceeds loan goals - Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio - Applies analytical skills to quickly and efficiently resolve any customer issues - Processes insurance claims, follow-ups and payments daily and maintains insurance log - Provides excellent customer care through daily transactions, customer inquiries and problem resolution - Answers incoming phone calls; checks branch’s voicemail - Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance Required Qualifications: - High school diploma or equivalent - Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based) - Professional demeanor, positive attitude, strong communication and customer relations skills are a must - Ability to work in a high-performing, fast-paced, goal-oriented, team environment - Ability to successfully navigate priorities while paying close attention to details - Basic computer skills and familiarity with Windows & Microsoft Office - Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen - Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products Required Skills: Sales experience, Customer service, Loan origination, Loan application processing, Basic computer skills, Windows, Microsoft Office, Insurance licensing eligibility, Customer relations, Professional demeanor Benefits: Health, Dental, & Vision Insurance, 15 days of Paid Time Off (PTO) to start + 1 additional personal day, 401k + employer match, Company provided Life Insurance & Long Term Disability, Employee Assistance Program - Confidential mental health support, Access to LinkedIn Learning's library of 10,000+ professional development courses, Employee of the Month Program, Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital, Professional offices with a friendly team environment, Monthly incentive bonus pay, Internal promotions