Bilingual Customer Account Representative

Summary: Rent-A-Center is a company that offers career opportunities with significant earning potential. The Bilingual Customer Account Representative is responsible for managing rental accounts, delivering exceptional customer service, and contributing to sales growth through strong customer relationships. Responsibilities: - Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships - Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards - Maintain account health and secure payment commitments utilizing account management tools - Complete assigned routes for deliveries, pickups, and account follow-ups - Deliver white-glove customer service in-store, over the phone, and in customers’ homes - Contribute to sales growth and generate new rental agreements - Safely transport, install, and handle merchandise - Maintain showroom standards and company vehicles - Adhere to all company safety and operational guidelines Required Qualifications: - High school diploma or equivalent - At least 18 years of age - Valid driver's license with good driving record - Strong communication and customer service skills - Ability to lift and move heavy merchandise - Ability to drive a box truck - Standing and driving for extended periods of time Required Skills: Bilingual communication, Customer service Important Skills: Account management, Valid driver’s license Benefits: Rapid growth and advancement opportunities, Weekly pay, Paid time off, Medical, dental, vision, life & disability insurance, Industry leading 401(k) with company match, Flexible Spending & Health Savings Accounts, Supplemental and voluntary insurance options