Sales Associate I

Summary: Coach is a global fashion house that is part of the Tapestry portfolio, committed to innovation and inclusivity. The Sales Associate will serve as a brand ambassador, providing personalized shopping experiences and supporting daily store operations to drive sales and brand loyalty. Responsibilities: - Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards - Build lasting client relationships through personalized styling, product expertise, and fashion advice - Drive sales through cross-selling, upselling, and tailored recommendations - Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases - Develop and execute personal sales plans; meet or exceed individual and team KPIs - Source new customers, maintain relationships, and follow up to close sales - Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs - Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards - Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures - Process transactions efficiently (purchases, returns, exchanges, online pickups) - Support inventory cycles: receive shipments, stock shelves, and manage product movement - Assist teammates in functional areas as required - Foster a collaborative, trust-based environment; encourage team performance - Participate in brand initiatives, training programs, and inclusion activities - Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor Required Qualifications: - 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered - Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets - Strong English proficiency - Ability to work in a fast-paced environment - Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom Preferred Qualifications: - Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills - Strong English language proficiency. *(for EU)* Required Skills: Sales Experience, Luxury Retail, POS Operation, Mobile POS, Clienteling, Social Media, Live-Stream Shopping, Video Demos, Data Acquisition, Fashion Trends Knowledge, Drive for Results Benefits: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance