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Planet Fitness - Member Services Representative - Part Time - Pittsburg
Entry LevelOn-site
Location
Pittsburg, CA
Salary
Not listed
Experience
Not specified
Posted
1 day ago
Skills
basic computer proficiency
Job Description
Summary: Taymax Group is a multi-unit franchisee of Planet Fitness, one of the largest fitness club operators in North America. They are seeking a Member Services Representative to create a positive member experience by providing exceptional customer service to members, prospective members, and guests.
Responsibilities:
- Greet members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions
- Check members into the system
- Take prospective members on tours
- Sign up new members calculating rates and monthly payment amounts
- Assist the Club Manager in counting out the drawer as needed
- Facilitate needed updates to member’s accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed
- Assist in maintaining the neatness and cleanliness of the club
- Completing daily assigned within first hour of your shift
- Helping complete priority cleaning list each day
- Completing walk-around and bathroom checks periodically
- Helping complete any special cleaning projects as needed
- Other duties and responsibilities based on club needs
Required Qualifications:
- Must be 18 years of age or older
- High School diploma/GED equivalent required
- Punctuality and reliability are a must
- Ability to work independently as well as part of a team
- A positive, upbeat attitude and a passion for fitness and health!
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Strong listener with the ability to empathize and problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior and language
- Basic computer proficiency
Preferred Qualifications:
- Customer service background preferred
Required Skills: Basic computer proficiency