Planet Fitness - Member Services Representative - Part Time - Pittsburg

Summary: Taymax Group is a multi-unit franchisee of Planet Fitness, one of the largest fitness club operators in North America. They are seeking a Member Services Representative to create a positive member experience by providing exceptional customer service to members, prospective members, and guests. Responsibilities: - Greet members, prospective members and guests, providing exceptional customer service - Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions - Check members into the system - Take prospective members on tours - Sign up new members calculating rates and monthly payment amounts - Assist the Club Manager in counting out the drawer as needed - Facilitate needed updates to member’s accounts - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed - Assist in maintaining the neatness and cleanliness of the club - Completing daily assigned within first hour of your shift - Helping complete priority cleaning list each day - Completing walk-around and bathroom checks periodically - Helping complete any special cleaning projects as needed - Other duties and responsibilities based on club needs Required Qualifications: - Must be 18 years of age or older - High School diploma/GED equivalent required - Punctuality and reliability are a must - Ability to work independently as well as part of a team - A positive, upbeat attitude and a passion for fitness and health! - Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations - Strong listener with the ability to empathize and problem solve - Demonstrate diplomacy in all interactions while using appropriate behavior and language - Basic computer proficiency Preferred Qualifications: - Customer service background preferred Required Skills: Basic computer proficiency