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Physical Therapy Support Specialist PRN
Entry LevelOn-site
Location
Waterbury, CT
Salary
Not listed
Experience
Not specified
Posted
1 day ago
Skills
referral managementmedical office experiencestate-specific occupational medicine requirementshipaa compliancemicrosoft wordmicrosoft excelmicrosoft outlookdata entrytherapy equipment maintenance
Job Description
Summary: Concentra is dedicated to improving the health of America's workforce, and they are seeking a Physical Therapy Support Specialist to join their patient care team. The PTSS will support therapists by managing therapy referrals, scheduling patients, and ensuring a clean and organized therapy department.
Responsibilities:
- Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
- Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc
- Responsible for processing referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction
- Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals
- Report any denials or delays to leadership as needed
- Must ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range
- Contact patients who miss an appointment and/or report missed appointment to employer
- Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case
- Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation
- Cross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc
- Responsible for daily therapy supply inventory management, wiping down treatment tables and equipment, washing/folding therapy linens, documenting equipment daily logs, performing Human Performance Evaluations (HPE’s), and rooming patients for recheck appointments
- Maintains therapy equipment including but not limited to hydrocollator, freezer, and paraffin and completes corresponding maintenance logs as applicable (daily/weekly/monthly/etc.)
- In partnership with center leadership, assist with patient flow and volume
- Keep patients informed of expected wait times during all aspects of the center visit
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility
- Facilitate maintenance and required service on all therapy equipment
- Follow HIPPA guidelines and safety rules
- Complete reports/logs as assigned by center leadership
- Attend center staff meetings or huddles as required
- Participate in initial and ongoing training as required
- May also perform various back office tasks including but not limited to urine drug screens and breath alcohol tests
Required Qualifications:
- Education Level: High School Diploma or GED
- Customarily has at least six months or more of referral management experience
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues
- Demonstrated ability to maintain working relationship with all levels of colleagues
- Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications
- Strong teamwork with peers and center leadership team
Preferred Qualifications:
- Previous medical office experience preferred
- Working knowledge of state-specific occupational medicine requirements preferred
Required Skills: Referral Management, Medical Office Experience, State-specific Occupational Medicine Requirements, HIPAA Compliance, Microsoft Word, Microsoft Excel, Microsoft Outlook, Data Entry, Therapy Equipment Maintenance