Physical Therapy Support Specialist PRN

Summary: Concentra is dedicated to improving the health of America's workforce, and they are seeking a Physical Therapy Support Specialist to join their patient care team. The PTSS will support therapists by managing therapy referrals, scheduling patients, and ensuring a clean and organized therapy department. Responsibilities: - Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians - Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc - Responsible for processing referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction - Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals - Report any denials or delays to leadership as needed - Must ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range - Contact patients who miss an appointment and/or report missed appointment to employer - Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case - Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation - Cross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc - Responsible for daily therapy supply inventory management, wiping down treatment tables and equipment, washing/folding therapy linens, documenting equipment daily logs, performing Human Performance Evaluations (HPE’s), and rooming patients for recheck appointments - Maintains therapy equipment including but not limited to hydrocollator, freezer, and paraffin and completes corresponding maintenance logs as applicable (daily/weekly/monthly/etc.) - In partnership with center leadership, assist with patient flow and volume - Keep patients informed of expected wait times during all aspects of the center visit - Assist in maintaining a neat, clean, and orderly appearance throughout the facility - Facilitate maintenance and required service on all therapy equipment - Follow HIPPA guidelines and safety rules - Complete reports/logs as assigned by center leadership - Attend center staff meetings or huddles as required - Participate in initial and ongoing training as required - May also perform various back office tasks including but not limited to urine drug screens and breath alcohol tests Required Qualifications: - Education Level: High School Diploma or GED - Customarily has at least six months or more of referral management experience - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues - Demonstrated ability to maintain working relationship with all levels of colleagues - Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications - Strong teamwork with peers and center leadership team Preferred Qualifications: - Previous medical office experience preferred - Working knowledge of state-specific occupational medicine requirements preferred Required Skills: Referral Management, Medical Office Experience, State-specific Occupational Medicine Requirements, HIPAA Compliance, Microsoft Word, Microsoft Excel, Microsoft Outlook, Data Entry, Therapy Equipment Maintenance