Patient Services Assistant (Per Diem)

Summary: Hudson Headwaters Health Network is seeking a Patient Services Assistant to provide basic administrative and patient support services. The role involves greeting patients, assisting with calls and faxes, scheduling appointments, and ensuring a high level of customer service. Responsibilities: - Greets patients and other visitors promptly and professionally - Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions - Identifies emergency situations (over the phone or in the health center) and takes appropriate actions - Forwards calls, faxes or other incoming correspondence to appropriate team member, creating a patient case or physically talking with team members as indicated - Accurately enters and verifies patient demographics and insurance information/coverage over the phone and at check in - Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule, utilizing the following to prioritize: - Patient’s usual provider - Another member of the usual provider’s care team - Another provider in the same site - Another provider in an alternate HHHN site - Informs patients of HHHN Urgent Care sites - Collects Co-pays, co-insurance and self-pay balances at time of visit. Offers patients sliding fee program - Checks patients out, including scheduling follow-up appointments and processing referrals not requiring a prior authorization - Reconciles payment batch amounts on a daily basis. Informs supervisor immediately with any discrepancies - Performs all procedures in opening and closing departments in accordance with policy and procedure - Provides highest level of customer service in all interactions with internal and external customers - Protects the confidentiality of patient’s electronic medical record in accordance with policy and procedure - Ensures timely response to inquiries from insurance companies and/or circulates to appropriate personnel - Attends all expected training and meetings - Assists Patient Services Leader with training of other Patient Services staff - Classifies and barcodes hard copy documents for electronic medical records - Reviews and follows policies and legal requirements prior to releasing copies of medical records - Other duties as assigned Required Qualifications: - High School Diploma or equivalent - Minimum of one-year work experience in a medical office setting or equivalent training/education required - Demonstrated ability to manage multiple tasks and prioritize workload - Experience working with a diverse population required - Experience with Microsoft Office required - Excellent customer service and communication skills required Preferred Qualifications: - Computer training and/or medical terminology training preferred - Experience with EMR and knowledge of billing a plus Required Skills: Medical Terminology, Microsoft Office, Electronic Medical Records, Medical Billing