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Optical Administrator (Part Time)
Entry LevelOn-site
Location
Menlo Park, CA
Salary
Not listed
Experience
Not specified
Posted
1 day ago
Skills
optical prescription evaluationlens fitting and adaptationoptical measurementssales skillsretail merchandisingstate optician licensure or certification
Job Description
Summary: VSP Vision Care is a leading vision benefits company, and they are seeking a part-time Optical Administrator. The role involves delivering exceptional customer service, fostering customer retention, and ensuring accurate eyewear fittings and prescriptions.
Responsibilities:
- Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction
- Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model
- Develop professional business relationships with other Associates, Host, and Doctor
- Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following:
- Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements
- Recommend specific lenses, lens coatings, and frames to suit customer needs
- Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
- Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
- Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
- Maximize Managed Vision Care relationships and sales opportunities as measured by:
- Effective plan administration and local service
- Improvements in average transaction
- Locally initiated plans
- Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives
- Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys
- Other duties as assigned by Optical Manager
Required Qualifications:
- If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
- Ability to sell through use of sales skills and accountability for sales results
- Experience and results with a retail or customer service establishment
- Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
- Success in store merchandising and attention to detail
- Minimum of 1-2 years of experience in related field
Required Skills: Optical Prescription Evaluation, Lens Fitting and Adaptation, Optical Measurements, Sales Skills, Retail Merchandising, State Optician Licensure or Certification
Benefits: Eligible bonuses and commissions
Benefits
Eligible bonuses and commissions