Loan Coordinator - Remote Mortgage Operations Professional (Oklahoma)

Summary: Neighbors Bank is a leading innovator in the mortgage industry, seeking individuals who thrive in fast-paced, structured environments. The Loan Coordinator plays a vital role in helping clients achieve homeownership by managing the mortgage process, ensuring compliance, and maintaining clear communication throughout. Responsibilities: - Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text - Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements - Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process - Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards - Accurately issue compliance disclosures within required timelines - Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience Required Qualifications: - at least 1-year experience working in mortgage operations - managing a borrower pipeline - processing loan files - regularly communicating updates to customers, internal teams, or third-party partners - highly detail-oriented - clear communication with clients and internal teams - task-driven, consistent workflow - adapt quickly when priorities shift - manage time independently in a remote setting Preferred Qualifications: - experience working with multiple loan products (FHA, Conventional, and USDA) Required Skills: Mortgage operations, Borrower pipeline management, Loan file processing, Loan disclosures, FHA loan products, Conventional loan products, USDA loan products, Compliance documentation Benefits: Health and dental coverage, A wellness program, 401(k) match, PTO, Paid holidays, A monthly WFH reimbursement