Loan Coordinator - Remote Mortgage Operations Professional (Utah)

Summary: Neighbors Bank, a leading innovator in the mortgage industry, is seeking a Loan Coordinator to help clients achieve their dream of homeownership. The role involves guiding borrowers through the documentation process, ensuring compliance, and collaborating with various teams to maintain an efficient loan process. Responsibilities: - Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text - Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements - Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process - Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards - Accurately issue compliance disclosures within required timelines - Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience - Hours for this role are fairly standard and you can expect to work Monday through Friday between 8a – 5p, most days Required Qualifications: - at least 1-year experience working in mortgage operations - managing a borrower pipeline - processing loan files - regularly communicating updates to customers, internal teams, or third-party partners - highly detail-oriented - clear communication with both clients and internal teams - task-driven, consistent workflow - ability to adapt quickly when priorities shift - manage time independently and stay productive in a remote setting Preferred Qualifications: - experience working with multiple loan products (FHA, Conventional, and USDA) Required Skills: Mortgage operations, Loan processing, Borrower pipeline management, Loan disclosures, FHA loan products, Conventional loan products, USDA loan products, Credit documentation review, Income documentation review, Asset documentation review, Compliance disclosures Benefits: Health and dental coverage, A wellness program, 401(k) match, PTO, Paid holidays, A monthly WFH reimbursement