Library Assistant - AM Hours

Summary: York County Library System is seeking a Library Assistant to provide assistance to a diverse population of customers in using library resources. The role involves customer service duties, managing library materials, and supporting the daily operations of the library. Responsibilities: - Performs duties related to checking in and checking out library materials. This includes using the ILS computer database and collecting fees - Performs direct customer service duties to all library members and users, in-person, via email or by phone - Creates and updates member records - Checks materials that have been returned for good condition, completeness and other shelving requirements. Changes the status of materials in the ILS computer database - Shelves materials that are returned to the library - Assists members with locating materials, physical and digital, using the ILS database. This includes assisting members with eBooks, eReaders, OPACs, and Inter Library Loan - Assists members with the use of computer applications including the Internet, digital devices, and online databases. Makes referrals to Martin Library’s Member Services as needed - Assist members with public computer use. Answer general computer, email, printing and internet questions - Make photocopies. Scan and email documents using photocopier - Performs opening and closing procedures, including light cleaning. Ensures that the appearance of the desk area, the shelving units and the sitting areas are neat, clean and organized. This includes reading shelves and re-shelving out of order materials - Inform members of Library policies and rules and enforces these and completes incident reports in a timely manner - Provides guidance to volunteers and assists them when needed - Other duties as requested by the Library Supervisor Required Qualifications: - Must have a high school degree (or equivalent) - Computer proficiency is required - Customer service experience required - Strong communication skills - Dependable - Self-starter - Comfortable using computers and performing other research-related duties - Enjoy working with a team - Pride in providing excellent customer service - Comfortable assisting a diverse community inclusive of all ages and backgrounds Preferred Qualifications: - College experience is preferred - Previous library experience is preferred Required Skills: Integrated Library System (ILS), Digital media, Online databases, Photocopier operation