Host/Hostess (Seasonal) - Petit Ermitage

Summary: VALADON HOTEL LLC is a boutique hotel known for its warmth and charm, seeking an energetic and detail-oriented Host/Hostess for their service team at Petit Ermitage. The Host/Hostess will manage reservations, coordinate seating flow, and ensure exceptional service standards for guests upon arrival and departure. Responsibilities: - Provide a positive first impression for each and every guest to the Hotel - Greet all guests with genuine warmth, professionalism, and a gracious demeanor upon arrival - Manage reservations and waitlists efficiently, utilizing reservation systems and maintaining accurate seating charts - Escort guests to tables while presenting menus and highlighting any special offerings - Maintain clear communication with servers and management to ensure smooth table turnover and balanced service flow - Monitor dining room activity to anticipate guest needs and support service teams as needed - Answer phone calls promptly, providing accurate information regarding hours, availability, and restaurant offerings - Maintain cleanliness and organization of the host stand and entrance area at all times - Thank guests sincerely upon departure, inviting them to return for future visits - Assist with opening and closing duties, including preparing menus, signage, and reservation logs - Adhere to the highest standards of sanitation and safety, reflecting a commitment to excellence and guest well-being - Other duties as assigned Required Qualifications: - Minimum one year experience as a Host/Hostess, guest services, or similar role preferred - Guest-centric mindset with a passion for hospitality - Excellent communication and interpersonal skills - Professional appearance and demeanor - Ability to remain composed and courteous in a fast-paced environment - Strong organizational and multitasking abilities - Basic knowledge of reservation systems (e.g., OpenTable) is a plus - Strong teamwork and communication skills - While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, talk or hear - Standing or walking during entire shift - Flexible scheduling availability includes evenings, weekends, and holidays Required Skills: Reservation Systems, Guest Services Benefits: Staff meals, Employee perks