Guest Services Agent PT

Summary: Marriott Vacations Worldwide (MVW) is dedicated to making vacation dreams come true for travelers in a supportive environment. They are seeking a Guest Services Agent who will assist owners and guests in creating memorable vacation experiences by checking them in, addressing their needs, and ensuring satisfaction throughout their stay. Responsibilities: - Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities - Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues - Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.) - Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction - Answers telephone calls and routes calls to the proper department as applicable - May be asked to assist with bellman and runner duties depending on facility or location - Welcome and greet guests and anticipate and address their needs - Interact with colleagues and guests professionally and promptly - Contribute to team goals - Always follow company policies and safety procedures Required Qualifications: - Available to work various shifts, holidays, and both weekend days - Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time - Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance - Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements Required Skills: Telephone call handling, Guest check-in procedures, Property amenities knowledge, Positive communication Benefits: Competitive Pay, 401K opportunities, Travel discounts, Professional Counseling & Family Support, Growth and Development Opportunities