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Guest Services Agent - Part Time
Entry LevelOn-site
Location
San Francisco, CA
Salary
Not listed
Experience
Not specified
Posted
1 day ago
Skills
property management systemsmicrosoft wordmicrosoft excelcash handlingbasic bookkeeping
Job Description
Summary: Stonebridge Hospitality Management is seeking a Guest Services Agent to join their team. This part-time role is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services to enhance guest satisfaction.
Responsibilities:
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Required Qualifications:
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software (e.g., Word, Excel)
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Required Skills: Property management systems, Microsoft Word, Microsoft Excel, Cash handling, Basic bookkeeping
Benefits: Medical, Dental, Vision, PTO, 401(k) matching, Wellness support, Life and disability coverage, Savings accounts, Tuition aid, Travel and lodging perks
Benefits
Medical
Dental
Vision
PTO
401(k) matching
Wellness support
Life and disability coverage
Savings accounts
Tuition aid
Travel and lodging perks