Guest Services Agent - Part Time

Summary: Stonebridge Hospitality Management is seeking a Guest Services Agent to join their team. This part-time role is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services to enhance guest satisfaction. Responsibilities: - Greet, register, and assign rooms to guests upon their arrival - Verify guest credit and establish payment methods for accommodation - Keep accurate records of room availability and guest accounts using property management systems - Compute bills, collect payments, and make change for guests - Perform basic bookkeeping tasks, such as balancing cash accounts - Issue room keys and provide necessary instructions to bell attendants - Review accounts and charges with guests during the check-out process - Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems - Transmit and receive guest messages using telephones or switchboards - Coordinate with housekeeping and maintenance staff to address guest-reported issues - Make and confirm reservations for guests - Answer inquiries about hotel services, nearby dining, shopping, and entertainment options Required Qualifications: - Previous experience in a hotel front desk or guest service role preferred - Strong customer service and communication skills to interact effectively with guests and staff - Proficiency in using property management systems and basic office software (e.g., Word, Excel) - Ability to handle cash transactions and perform basic bookkeeping tasks - Excellent problem-solving abilities to resolve guest issues efficiently - Strong organizational skills with attention to detail in managing guest reservations and records - Ability to work independently and follow established hotel policies and procedures Required Skills: Property management systems, Microsoft Word, Microsoft Excel, Cash handling, Basic bookkeeping Benefits: Medical, Dental, Vision, PTO, 401(k) matching, Wellness support, Life and disability coverage, Savings accounts, Tuition aid, Travel and lodging perks