Customer Service Agent (Summer Seasonal Baltimore Airport)

Summary: SIXT is a globally leading mobility service provider, and they are seeking a Customer Service Agent for their Baltimore Airport location. This role involves engaging with customers, managing vehicle operations, and ensuring a smooth rental experience while providing top-notch customer service. Responsibilities: - You welcome all customers upon arrival and gather feedback to improve their future rental experience - You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels - You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process - You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location - You work in various weather conditions and are willing to take on additional tasks to support business needs Required Qualifications: - You have a high school diploma or GED - At least 1 year of customer service experience - You are at least 18 years old - Hold a valid driver's license with a clean driving record - Authorized to work in the United States without requiring sponsorship - Possess basic computer navigation skills - Familiar with Microsoft Office applications - Can work 40 hours per week, including day or evening shifts - Open to travel (5-10%), some of which may be by airplane - Willing to wear a company uniform Preferred Qualifications: - Speaking other languages is a plus Required Skills: Microsoft Office Benefits: Enjoy healthcare coverage (medical, dental, vision), Life insurance, Critical illness, Hospital indemnity, Pet insurance, 401k plan to secure your future, PTO, Sick leave, Time and a half for working on public holidays, Bonus Plan based on performance, Employee Assistance Program, Exclusive Employee Rentals, Uniform with weekly dry cleaning