Client Services Operations Support Representative I (SCA)

Summary: Machinify, a leading healthcare intelligence company, is seeking a Client Services Operations Support Representative I (SCA) to provide clerical support and efficient processing for their Healthcare Eligibility and Recovery Services. The role involves handling high-volume transaction-oriented assignments, including data entry, processing correspondence, and ensuring adherence to policies and regulations. Responsibilities: - Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment - Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card) - Some phone work is required contacting insurance carriers and healthcare providers to gather payment information - Data entry into various applications/systems as may be required for applicable workflows - Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards - Achieves or exceeds quality and productivity expectations and other assigned goals/objectives - Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments - Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations - Completes other tasks and duties as assigned to meet business needs Required Qualifications: - Some experience working in a customer service or clerical job is required - High school diploma or equivalent is required and proof of such will be sought prior to hire - Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance - Basic use of general office equipment and easily adapts to new office equipment and tools - Basic problem-solving skills and good communication, both written and oral, skills - Ability to quickly learn internal and client applications easily - Fast and accurate typing and 10-key skills - Basic math skills to calculate numbers and percentages - Demonstrated timely follow-up skills, ability to multi-task and prioritize workload - Very detailed oriented and highly organized - Ability to prioritize daily workloads and meet daily deadlines - Able to work efficiently independently and collaboratively promoting a positive team environment - Strong customer service skills - Must be responsible, dependable, and reliable Preferred Qualifications: - One (1) year or more of related office clerical support experience is preferred Required Skills: Microsoft Excel, Microsoft Word, Data Entry, 10-key, Office Equipment Operation Benefits: Medical, Dental, Vision, HSA/FSA options, Life insurance coverage, 401(k) savings plans, Family/parental leave, Paid holidays, Paid time off annually