Case Support Specialist

Summary: Singleton Schreiber, LLP is seeking an enthusiastic, detail-oriented, client-focused individual to work at a fast-paced, high-volume law firm. The Case Support Specialist will assist with the intake process by opening and updating client files within the case management system, responding to client inquiries, and maintaining accurate records of case-related communications. Responsibilities: - Opening and updating digital client files from internal departments and attorney referral services using our case management systems - Drafting and processing client documents including but not limited to attorney- client fee agreements, welcome packets, GAL applications, and disengagements - Ensuring large amounts of data are entered timely and accurately in the appropriate systems - Keeping track and following up with pending client inquiries in a timely manner with top-tier customer service - Maintaining accurate records of all case-related communications and contact information - Updating logs and reporting systems to reflect the status of all clients - Assisting attorneys with administrative tasks such as separating and merging cases, obtaining property deeds, and updating filing statuses for clients - Following instructions from supervising attorneys and adjusting to changing priorities while overseeing daily responsibilities - Running conflict checks Required Qualifications: - Experience with Microsoft Office and Adobe is required - Candidates must possess a high school diploma - A successful candidate will be enthusiastic, responsive, detail-oriented, organized, have strong judgement, analytical, interpersonal, communication, and written skills - Candidates should be familiar with the ethical and confidentiality requirements of working in a law firm and prior experience in the legal field is helpful - This position requires the ability to work independently, and in a team setting, manage high volume and time-sensitive workflow Preferred Qualifications: - Experience with CaseManagerPro, FileVine, or SmartAdvocate Required Skills: Microsoft Office, Adobe, CaseManagerPro, FileVine, SmartAdvocate, Legal Ethics, Case Management Benefits: 100% employer-paid health, dental, and vision insurance for employees and dependents, $50,000 in life insurance provided at no cost, 401(k) plan with 6% dollar-for-dollar employer match after probationary period, Generous paid parental leave for birth, adoption, or fostering, Dependent care reimbursement up to $3,500/month, Healthcare and Dependent Care Flexible Spending Accounts (FSAs), Monthly commuter reimbursement up to $100 for public transportation, Home office reimbursement: $150 for a desk, $150 for a chair (one-time), $25 work-from-home allowance each pay period for hybrid and remote staff, Up to $5,250/year in tuition reimbursement for professional development, State bar and approved professional association dues covered, $30 Grubhub lunch credit every first Friday of the month, Community engagement support: matching donations to 501(c)(3) nonprofits and encouragement of volunteer time