Corporate Travel Consultant

Summary: Reed & Mackay is a global leader in travel and event management, seeking Corporate Travel Consultants to join its Operations Team. The role focuses on building client relationships and providing high-touch service to optimize travel efficiency and cost-effectiveness. Responsibilities: - Provide a dedicated, consistently high level of service to all travelers & travel bookers tailored to their individual requirements, with a desire to exceed client expectation at all times by going the extra mile - Effectively manage your workload to meet all deadlines as required, internally or client driven - Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise - Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation - Pre-trip approval knowledge will be an advantage - Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end to end solution for all clients - Advise proactively on relevant Passport and Visa requirements and procedures for all destinations - Apply Quality Control procedures and processes at all times in line with ISO27001 (data security certification) and PCI compliance - Recommend and procure ancillary products as required i.e. car rental, ferry, etc - Good knowledge of high speed domestic and intercontinental rail options required Required Qualifications: - Must be fluent in English (excellent verbal and written language) - Experience and knowledge of pre-trip approval systems - Manage your own tickets issuance for both Air and Eurostar - Calculate your own reissues and changes in a timely manner, working in liaison with the Ticketing Department - Exceptional telephone manner and good written skills - Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines - Has achieved a continuous record of experience in a core business travel environment - Minimum qualification level to Fares & Ticketing VAII (formally BA2) - Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus - Good knowledge of US Domestic and European rail provider frameworks and reservation systems - Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins - Knowledge of Low-Cost Carriers in the market and their different products available - Experience of mixed mode booking tools, and how to support both offline/online bookings - Have a ‘team player' approach to an office environment - Experience in using MS Word and Excel software packages - Excellent interpersonal skills and good attention to detail - Ability to work well in a highly pressurized environment, and ability to adapt quickly to increases in travel request volumes - Flexible approach to working environment and willingness to work on at different office locations - Ability to build a good rapport with all clients Required Skills: Pre-trip approval systems, Fares & Ticketing VAII (formally BA2), GDS systems - Sabre, GDS systems - Galileo, GDS systems - Amadeus, US Domestic rail provider frameworks, European rail provider frameworks, Travel industry knowledge, Low-Cost Carrier knowledge, Mixed mode booking tools, MS Word, MS Excel, Exceptional telephone manner, work well in a highly pressurized environment, Flexible approach to working environment, build rapport with clients, written skills, adapt quickly Benefits: Healthcare coverage, Insurance offerings, Wellness resources for you and your family, Retirement savings programs, Opportunities to participate in our equity plans, Paid time off, Country-specific holidays, Paid parental leave for all new parents, Mental health resources, Exclusive travel-related perks