Automation Analyst I

Redwood Credit Union is looking for an Automation Analyst who will be responsible for enterprise-wide automation projects utilizing Robotic Process Automation (RPA) software and workflow automation tools. The ideal candidate will drive the analysis, design, development, testing and implementation of automation applications, leveraging business knowledge to identify, define and develop solutions for the organization to benefit from RPA platforms. Key Responsibilities Automation Analysis and Development: o Lead all phases of system design, development, testing and support. o Provide status updates, work plans, written documentation, and training. o Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner. o Streamline all automation processes by eliminating unnecessary tasks. o Development of robust business infrastructure workflows to minimize time required for execution of business task. o Test, analyze, and implement current software vendor upgrades. o Prioritize technical issues and communicate resolution times as needed. o Maintain the imaging system of organizational documents. o Maintain Redwood Group uptime standards when working on project conversions and cutovers. o Manage 3rd party support (consultants and vendors) in which it regards to implementing and enhancing business systems. o Develop and maintain quality assurance standards to endure daily, weekly, and month-end functions are completed in an accurate and timely manner. Computer Operations: o Create, develop, and integrate new processes and instructions for installed Robotic Process Automation (RPA). o Identify opportunities for enterprise workflow automation and process improvements. o Maintain service log of information on all workflow errors. o Ensure scheduled workflow jobs are processing timely and accurately. o Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately. o Post business reports in a timely and accurate manner. Technology Support: o Respond to high priority phone and e-mail requests for document assistance. o Supply technical support for issues relating to enterprise workflow and RPA systems. o Provide exceptional service to all Members, volunteers, team members, and service providers. o Uphold established department service standards. o Contact vendors to schedule support and maintenance work on systems software. o Review all creations, deletions, and modifications of existing and new users daily for automation systems. o Setup and maintain user security for workflow and RPA platforms. o Ensure proper encryption of all data being sent from and received by Redwood Group staff to outside vendors. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union? • 27th largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 20 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. Redwood Credit Union is looking for an Automation Analyst who will be responsible for enterprise-wide automation projects utilizing Robotic Process Automation (RPA) software and workflow automation tools. The ideal candidate will drive the analysis, design, development, testing and implementation of automation applications, leveraging business knowledge to identify, define and develop solutions for the organization to benefit from RPA platforms. Key Responsibilities Automation Analysis and Development: o Lead all phases of system design, development, testing and support. o Provide status updates, work plans, written documentation, and training. o Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner. o Streamline all automation processes by eliminating unnecessary tasks. o Development of robust business infrastructure workflows to minimize time required for execution of business task. o Test, analyze, and implement current software vendor upgrades. o Prioritize technical issues and communicate resolution times as needed. o Maintain the imaging system of organizational documents. o Maintain Redwood Group uptime standards when working on project conversions and cutovers. o Manage 3rd party support (consultants and vendors) in which it regards to implementing and enhancing business systems. o Develop and maintain quality assurance standards to endure daily, weekly, and month-end functions are completed in an accurate and timely manner. Computer Operations: o Create, develop, and integrate new processes and instructions for installed Robotic Process Automation (RPA). o Identify opportunities for enterprise workflow automation and process improvements. o Maintain service log of information on all workflow errors. o Ensure scheduled workflow jobs are processing timely and accurately. o Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately. o Post business reports in a timely and accurate manner. Technology Support: o Respond to high priority phone and e-mail requests for document assistance. o Supply technical support for issues relating to enterprise workflow and RPA systems. o Provide exceptional service to all Members, volunteers, team members, and service providers. o Uphold established department service standards. o Contact vendors to schedule support and maintenance work on systems software. o Review all creations, deletions, and modifications of existing and new users daily for automation systems. o Setup and maintain user security for workflow and RPA platforms. o Ensure proper encryption of all data being sent from and received by Redwood Group staff to outside vendors. Join us and discover why you'll love working at Redwood Credit Union! ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. Why work for Redwood Credit Union?• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 20 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S.