Billing Specialist I

BILLING SPECIALIST I — REBIS HEALTH Location: Longmont, CO · Visa sponsorship: no Every time a patient leaves our clinic focused on healing, someone on our team makes sure their insurance claim lands correctly — and that if they have questions about their bill, they feel informed and respected, not anxious. As a Billing Specialist I at Rebis Health, your accuracy and care directly protect patients from billing surprises and keep our revenue cycle running cleanly. ABOUT REBIS HEALTH Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness. Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive. Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach. Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, setting a new standard for both care and experience. At the heart of Rebis is a simple commitment: Every person who interacts with us should feel Loved, Heard, and Safe. We work in a culture grounded in integrity, service, and genuine curiosity — where the unglamorous work of billing and operations is understood as essential to the healing we provide. We move with purpose, take pride in precision, and believe that a well-run back office is how patients trust us with their care. Why This Role Matters Every clean claim you submit is a patient who never has to make a confused, anxious call about a bill they don't understand. The revenue cycle starts here — when the front of it is accurate, everything downstream works. This is foundational work, and we treat it that way. WHAT YOU'LL ACCOMPLISH Claims submitted clean, submitted on time. You'll submit ≥90% of claims within 2 business days of encounter close and achieve a ≥95% clean claim rate through the clearinghouse. Your charge entry and documentation accuracy holds to <1% error rate on monthly QA audits — because every clean claim is a direct reduction in patient billing confusion and delayed revenue. Eligibility verified before every visit. You'll verify insurance eligibility for ≥98% of encounters prior to service, preventing the downstream billing failures that create headaches for patients and lost revenue for the practice. This isn't a task you get to — it's the foundation everything else is built on. Patient billing questions answered with clarity and empathy. When patients call with billing questions, you own the interaction from hello to resolved. Your goal is ≥85% first-contact resolution — no callbacks for the same issue within 14 days — with ≥90% quality scores on call audits for clarity, accuracy, and empathy. On ≥70% of patient calls, you'll convert the conversation to a payment, payment plan, or clearly documented next action. A queue that moves. You'll clear your assigned worklist to daily benchmark, keeping claims processing flowing without backup. This is the work that makes everything downstream possible. A feedback loop that prevents the next failure. When you identify a recurring denial pattern or upstream billing error, you don't just process it — you flag it to your supervisor within 5 business days so it can be fixed at the source. That's how you make yourself felt beyond your own queue. Why This Role Matters Every clean claim you submit is a patient who never has to make a confused, anxious call about a bill they don't understand. The revenue cycle starts here — when the front of it is accurate, everything downstream works. This is foundational work, and we treat it that way. WHO YOU ARE What's essential: You take billing accuracy personally — not because you're being audited, but because you understand the downstream effect of every claim you touch. You follow through, close the loop, and don't leave something half-done. You communicate clearly: with patients who are confused, with teammates who need context, and in documentation that tells the next person exactly where things stand. You're organized enough to manage a daily worklist without being managed, reliable enough that your supervisor doesn't have to check your work twice, and service-oriented enough that a patient in a frustrating billing situation walks away feeling heard rather than processed. Experience in medical billing, claims submission, or healthcare revenue cycle is valued — as is a strong equivalent background in a detail-intensive financial or administrative role. You're comfortable working in an EHR and practice management system (we use Athenahealth). You don't need to have done this exact job before, but you need to be the kind of person who takes ownership of accuracy. What sets you apart: Experience in Sleep Medicine, DME, or specialty outpatient billing; familiarity with insurance verification tools and clearinghouse workflows; a QA or audit track record you're proud to talk about. Department: Revenue Cycle Reports To: Revenue Cycle Manager Location: Rebis Longmont Location Compensation: $20.00 - $24.00 per hour plus monthly bonus program Benefits • 401(k) • Medical Insurance • Dental Insurance • Vision Insurance • Unlimited PTO plus Paid Federal Holidays • Complimentary Rebis Health Care Access to support your personal health • Parental Leave Hybrid Work Eligibility Employees may be eligible for a hybrid work arrangement after demonstrating competency and trust, determined based on performance. Rebis Health is an equal opportunity employer. We welcome candidates of all backgrounds, identities, and experiences.